Description
$20.50/Hour Tips
(Tips can average an additional $17.09 per hour)
Benefits of Working at Nisqually Red Wind Casino Include:
- FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
- FREE Short-Term Disability, Life and Accident Insurance
- FREE Meal during shift
- FREE gaming license renewals
- FREE uniform dry cleaning services
- $1 per hour shift differential
- Paid Time Off & Paid Holidays
- Floating holidays
- 401(K) Retirement Program (match up to 4%)
- Aflac
- Tuition Reimbursement
- Health Club Membership Reimbursement
- Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
- Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
- Flex spending and Dependent care spending
- Career advancement opportunities
- Periodic Team Member contests and giveaways
- Team Member dining and gift shop discounts
Position Objective: Provide leadership and effective communication to Valet Team Members to ensure delivery of safe, consistent operations and friendly guest service.
Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.
Our Vision: Creating Incredible Experiences.
Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.
Requirements
QUALIFICATIONS
Required Qualifications:
- High school diploma or GED certificate.
- Clear understanding of basic traffic and driver safety.
- Excellent Guest Service.
- 6 months of Valet Attendant experience.
- Ability to drive standard and automatic vehicles.
- Provide a Driving Abstract
- Must have a valid Driver License and Driver’s abstract must not contain any disqualifying events per the NRWC Safe Driver Policy
- Basic Math and problem solving skills
- Ability to pass NRWC pre-employment testing.
- Ability to work all shifts including weekends and holidays.
- Ability to obtain a Class II gaming license.
Desired Qualifications:
- 6 month’s previous supervisory experience.
Physical Requirements:
- Ability to continuously stand and/or run for the duration of a shift.
- Ability to work outside, exposed to the elements in a hot or cold environment, in temperatures in excess of 100 degrees or below 32 degrees.
ESSENTIAL FUNCTIONS OF THE JOB:
- Provide the highest level of front-door guest service upon guest arrival (smile, open vehicle door, introductions).
- Create weekly/monthly Team Member schedules.
- Perform annual team member evaluations and coach on future goals.
- Keep close track of all Valet department inventory, including valet ticket inventory.
- Maintain daily shift report for all shifts.
- Ensure team members are up to date on required trainings in a timely manner.
- Perform weekly department huddles.
- Track and monitor TM performance/disciplinary action.
- Responsible for responding promptly and courteously to team member and guest requests or problems in a timely manner, keeping in accordance with department and Casino guest service standards.
- Count and confirm daily team member cash and reports tip slips on a daily basis.
- Ensure safe vehicle handling operations in parking and retrieving guest vehicles.
- Provide guidance and leadership of all Valet Attendants.
- Fully inspect (and ensure inspection of) all vehicles upon arrival, notating the claim ticket with any present damage
- Ensure neat and orderly fashion of all shift reporting documentation and completion of daily end of shift paperwork.
- Ensure the departments use of guest name.
- Ensure safe and proper handling of guest’s keys.
- Be aware of and report any safety concerns to the Department Director and Risk & Compliance Manager.
- Ensure proper protocol (as outlined in the department manual) in reporting of all guest vehicle damage.
- Ensure the department’s proper safekeeping of guest’s keys and vehicle.
- Provide, promote and encourage a high degree of safety, teamwork and guest service within the valet department.
- Ensure compliance with all Casino and department policies and procedures as outlined in company internal controls and the Valet Department Manual.
- Review and approve work schedules to ensure adequate coverage during hours of operation.
- Maintain department logs and consistent communication with Department Manager and Risk & Compliance Manager.
- Educate guests on any specials, promotions and other happenings within the Casino.
- Perform other duties as assigned.
NATIVE AMERICAN HIRING PREFERENCE
Rev 12/21/2020