Valet Parking Supervisor - Casino jobs in Champaign, IL

Duties & Responsibilities

• Strategic Planning & Resource Allocation - Broad range of independent decision-making authority regarding the direction, activities, and staff operations of the Parking department. These responsibilities include permit sales, parking enforcement, coordination of special events, parking lot maintenance, meter collections, mobile payment services, appeal management, signage and garage maintenance, technology services, bicycle pick up, citation collections program, and new construction management.
• Department Management - Formulate, implement, and interpret programs and policies for the department. Develop business plans focused on the expansion and/or reduction of services, acquisition of equipment and supplies, and the implementation of new services and technologies using best practices in the parking industry to enhance the University parking experience. This includes technology, social media trends, networking through professional development workshops, association meetings, and conferences specifically related to parking, technology, accessibility, traffic demand management, safety, and sustainability initiatives. Develop marketing strategies to communicate with campus regularly via website, newspapers, social medial, internal, and external correspondence, and deliver oral presentations regarding parking’s current policies, fees, practices, and general parking information.
• Fiduciary Responsibilities - Responsible for the design, execution, and effectiveness of a system of internal controls to ensure department operations are effective and efficient, department assets are safeguarded, department financial information is reliable, and the department complies with applicable laws, regulations, policies, and procedures. Budget management in excess of $9 million in revenue, developing funding scenarios, and provide financial analysis for major changes or additions to the parking budgets.
• Relationship Management & Customer Service - Provide high-level customer service in a diverse multicultural environment, including faculty, staff, students, visitors, and city partners. Lead collaborative relationships with shared services on behalf of the Parking department, with Student Affairs Human Resources, Illini Union Business Affairs, Student Affairs IT and Shared Auxiliary, Health & Well-being Marketing. Lead, organize, and manage the Parking Advisory Committee as an ex-officio member. Ensure appropriate input from campus stakeholders on important strategic and policy level decisions.
• Additional duties as assigned to further the mission of the unit/organization.