Valet Parking Supervisor - Casino jobs in Lompoc, CA

Overview

Supervises valet and traffic control operations to ensure guest arrivals and departures are pleasant and efficient for all valet patrons. Ensures guest service and safety are priorities.

Responsibilities

• Directs and supervises Valet Drivers, Valet and Information Desk Attendants, and Traffic Officers.
• Trains staff on and enforces casino policies, procedures, and guest service standards and expectations.
• Prepares work and break schedules for each shift.
• Assists in the resolution of guest problems involving valet services.
• Fills out Valet Incident Reports completely and accurately and takes digital photos of accidents as needed; ensures appropriate information is submitted to Risk Management.
• Ensures that all equipment and software applications are functioning efficiently; reports any malfunctions and inventory shortages.
• Reports all concerns and/or problems to the Valet Manager.
• Assists in the maintenance of Team Members’ attendance records by reporting early outs, overtime, etc. according to established policies.
• Assesses incoming vehicles for proper mechanical function prior to being parked in valet.
• Responsible for conducting daily inspections of the valet garage and driveway.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• Previous valet experience preferred.
• Excellent interpersonal skills with demonstrated patience and tact.
• Previous guest service experience
• Exceptional detail and follow-up skills.
• Ability to apply supervisory and leadership skills and techniques.
• Knowledge of basic computer skills.
• Must be able to drive manual and automatic transmission vehicles.
• Must possess a valid California Driver’s License and have an acceptable driving record.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

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