Valet Parking Supervisor - Casino jobs in Wilmington, DE

Description

Parking Management Company (PMC) is looking to hire a talented full-time or part-time Valet Parking Supervisor to help provide outstanding customer service to our clients and our guests.

• Are you a customer service professional looking to advance your career?
• Would you like to work for a well-established parking services company that values its employees?

If so, please read on!

WHO IS PARKING MANAGEMENT COMPANY (PMC)?

Parking Management Company (PMC) is one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. We have operations cost to cost across the United States. We are in over 35 states and 100 cities. Our mission is to develop long-standing relationships with our clients by maintaining the highest standard of customer service.

PMC offers competitive pay and is a nationwide growing company that loves to promote with it.

WHY WORK FOR PMC?

The Valet Parking Supervisor in hospitality earns a competitive wage upwards of $14 - $20 /hour (hourly wage is an average including base pay, tips, and bonuses).

POSITIONS OFFERED:

• Valet Parking Attendants
• Overnight Valet Parking Attendants (shifts from 11pm 7am)
• Valet Parking Shift Supervisors
• Commercial Parking Positions
• Leadership Positions

PMC COMPANY PERKS:

• Flexible Schedules
• Paid-Training
• Referral Incentive Program
• Lifestyle Benefits
• Rewards and Recognition
• Perks at Work
• Employee Discounts
• Client Discounts
• Health and Wellbeing Discounts
• Company Paid Leadership Development Training (RAMP)
• Growth Opportunities
• Paid relocation expenses (when applicable)
• Daily cash and digital tips (tipped positions only)
• Company uniforms (hourly field positions)
• Paycom Employee Self Service

FULL-TIME EXCLUSIVE BENEFITS:

• Paid Time Away
• Holiday Pay
• Medical / Vision / Dental / Life Insurance
• 401k Retirement Savings Plans

If this sounds like the right leadership opportunity for you, apply today!

WHAT DOES THE VALET PARKING SUPERVISOR DO?

The Valet Parking Supervisor is responsible for leading our team of valet attendants. The supervisors are often the first point of contact for the guest of our clients. Whether it be at a hotel, restaurant, or banquet hall, you always ensure top-notch customer service when overseeing the parking and retrieving of vehicles for our client's guests.

The Valet Parking Supervisor love meeting new people and getting to be physically active as you run and lift luggage throughout your work shift. To ensure a smooth departure for our guests, they assist in retrieving the correct vehicles for them in a timely manner. In addition, they audit the billing of valet services and ensure amounts are always accurate. Helping others and being a good leader brings you great fulfillment, which is why you are perfect for this position!

ESSENTIAL DUTIES AND RESPONSIBILITIES OF A VALET SUPERVISOR

• Manage, direct, and oversee the parking operation and staff.
• Handle guest related concerns, questions, claims and service issues.
• Ensure associates are following proper attendance and time keeping, including clocking in / out for shifts and breaks.
• Attend and conduct required staff meetings; communicate pertinent daily information with associates before each shift.
• Maintain a work friendly atmosphere and a team environment.
• Maintain a strong level of communication with guest service manager / city manager, associates, and guests.
• Conduct proper tip handling, including shift cuts, tip share, and tip reporting
• Anticipate guest needs and exceed their expectations in resolving guest issues proactively and/or in a timely manner.
• Assuring employees maintain high levels of customer service by having clean, professional appearances and following company procedures.
• May assist guest service manager or city manager with weekly review of payroll punches, claimed tips, minimum wage, and car counts. May assist in follow up with associates and correctly submit by established deadline.
• Supervise valet team to ensure proper key handling, and safe, efficient parking / retrieval of vehicles
• Follow proper procedure and timely submittal of paperwork for associate or guest incidents / accidents
• Maintain a safe environment for associates and guests.
• Other duties as assigned by guest service manager or city manager.

SKILLS OF SUCCESSFUL VALET PARKING SUPERVISOR

• Ability to provide outstanding customer service, every time, and every guest.
• Excellent verbal and written communication skills
• Ability to balance multiple tasks while demonstrating good time management.
• Ability to work independently and as part of a team.
• Have a positive and professional attitude.
• The better service provided by the Valet Parking Supervisor will result in happier guests and happier guests can equal better tip opportunities.

Qualifications

QUALIFICATIONS FOR A VALET PARKING SUPERVISOR

• At least 18 years old
• Customer service experience
• Basic math skills
• Valid driver's license
• Ability to pass a background check upon hire and a motor vehicle record (MVR) check.
• Ability to run and retrieve vehicles as well as lift luggage up to 50 pounds.
• Ability to lead a team
• Ability to drive a standard (stick-shift) vehicle is required.
• Use of personal cell phones may be required for work purposes

WORK SCHEDULE

Whether you are looking for full-time, part-time, or seasonal work, we have you covered! We are open 24 hours per day and 7 days per week, so we can work around your schedule to find the shift that works best for you! This position is perfect for someone who is retired, semi-retired, a stay-at-home parent, or a college student.

READY TO JOIN THE PARKING MANAGEMENT COMPANY TEAM?

If you feel that you would be right for this job in hospitality, please fill out our quick company mobile-friendly application. We look forward to hearing from you!

.

For more information about PMC and our open positions, please visit JoinPMC.com and/or ParkingMgt.com