Vehicle Maintenance Manager jobs in El Paso, TX

Job Title: Office Assistant/Customer Service Rep.

Reports To: Marisela Casillas

SUMMARY

The rendering of clerical duties including, but not limited to, typing, handling money, telephone service and impoundment, inspection, and release of vehicles in the care and custody of the Vehicle Impound Facility.

QUALIFICATIONS

· Previous clerical, customer service, and cash handling experience.

· Must be able to operate computer, various software programs such as Outlook, Excel, Word, and Publisher. The ability to communicate via email and telephone.

· Must be at least 18 years of age.

· Possess a valid Driver License

DUTIES AND RESPONSIBILITIES include but are not limited to the following:

· Remain knowledgeable of laws, policies, and procedures governing the Vehicle Storage operations.

· Impound vehicles following prescribed procedures and enter this information into TOPS in an accurate and timely manner.

· Release vehicles following prescribed procedures and ensure an accurate accounting of all charges against the vehicle is collected.

· Maintain an accurate accounting of money and charges collected during the assigned shift.

· Provide competent, courteous service to the public.

· Provide accurate information and directions over the telephone using prescribed telephone procedures.

· Maintain responsibility for the completion of necessary reports and forms required in the performance of their duties.

· Update information in TOPS when applicable.

· Document all citizen complaints concerning the unit.

· Work with all city police units in the placing and removing of “Holds” on certain vehicles impounded at the storage facility.

DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of TOPS towing/inventory software preferred.
• Knowledge of auction operations.
• Knowledge of impound/lien process.
• Knowledge of English language for spelling and proper word usage.
• Bilingual (Spanish speaking preferred).
• Skill in multi-tasking, coordinating simultaneous mental, manual and visual activities.
• Skill in observing situations analytically and objectively and relaying details accurately.
• Ability to speak clearly and concisely.
• Ability to work independently
• Ability to maintain an organized work area ensuring accurate completion of responsibilities.
• Ability to establish and maintain effective working relationships with customers and co-workers.
• Ability to meet attendance schedule with dependability and consistency.
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals.
• Ability to problem solve.

LANGUAGE SKILLS

Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to speak and communicate well with customers. Spanish speaking preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal. Ability to deal with problems involving several concrete variables in standardized situations. Ability to recognize when assistance or additional tools are needed as determined by the type of assignment.

PHYSICAL DEMANDS

Individuals may need to sit or stand as needed. May require standing for prolonged periods. May require reaching above shoulder heights, below the waist or lifting as required for duties. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.

WORK ENVIRONMENT

Duties are performed primarily indoors in an office setting.

Special Requirements: This position requires the satisfactory completion of a personal background investigation and drug and alcohol pre-employment test.

This job description is intended to indicate the basic nature of the position allocated to this position and examples of typical duties that may be assigned, other duties may be assigned as needed.

RESPONSIBILITIES:
- Provide excellent customer service by answering phone calls, responding to emails, and addressing customer inquiries and concerns
- Greet and assist visitors in a professional and friendly manner
- Manage front desk operations, including scheduling appointments, maintaining records, and handling payments
- Perform office management duties such as ordering supplies, organizing files, and coordinating meetings
- Utilize QuickBooks to process financial transactions and maintain accurate records
- Assist with proofreading documents and ensuring accuracy of information
- Enter orders into the system and track order status
- Manage calendars and schedule appointments for staff members

SKILLS:
- Experience working at a front desk or in a customer service role is preferred
- Knowledge of office management procedures and basic accounting principles
- Proficiency in using QuickBooks or similar accounting software
- Familiarity with dental or medical office operations is a plus
- Strong attention to detail and ability to proofread documents for errors
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously and prioritize work effectively
- Computer literacy, including proficiency in Microsoft Office Suite

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet business needs.

Please submit your resume highlighting relevant experience. Only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 30 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift

Work Location: In person