Visitor Research Analyst - Museum jobs in Erie, PA

Visitor Services Associate, Part-Time

Job Description

The Erie Art Museum is seeking a part-time Visitor Services Associate that functions as the first point-of-contact for visitors and callers to the Museum. This role is a front-of-house position and responsibilities include:

• greeting visitors and callers and assessing their needs/reasons for visit or call
• providing necessary information to the visitor or caller about current or upcoming Museum events and programs
• managing membership transactions and other point-of-sale transactions including admission, gallery sales, retail sales, and event registrations.

This position requires strong written and verbal communication skills and an ability to interact effectively with the public. This position also includes some special event work, tours, weekend, and evening hours. This is a part-time position not to exceed 20 hours a week working approximately 2-3 days per week and reports to the Director of Marketing and Visitor Services Coordinator.

Responsibilities

• Greet and orient in-person visitors and answer phones and direct calls
• Assess member needs and process renewals and transactions for members.
• Printing and sorting of membership mailings.
• Communicate with Manager of Facilities to maintain a secure environment for museum exhibits
• Monitor Museum security cameras during operating hours
• Record daily attendance and coordinate sign-in for volunteers
• Manage point-of-sale transactions for retail sales, membership, and admission as well as provide cashier duties during operating hours
• Assist with front desk duties at special events as arranged by the Events Coordinator
• Complete opening and closing procedures for front desk
• Maintain a friendly, clean, and welcoming atmosphere of the front lobby and gift shop for visiting guests
• Other duties as assigned by the Visitor Services Coordinator

Qualifications

• Approximately 1-3 years of experience working in front-of-house, customer service, or sales.
• Experience working with computer systems including Microsoft Office, Google Workspace, customer relationship management systems (CRM) preferred.
• Strong communication skills and ability to work independently and as a team.
• High School Diploma or equivalent (GED).

Physical Requirements

This position requires movement through walking, standing, moving through the space in a wheelchair or other mobility assistance device. Physical demands may also include lifting packages, mail deliveries, and occasionally moving tables. Accommodations can be met for those that have mobility needs.

The EAM is an equal opportunity employer. The museum actively encourages candidates with diverse backgrounds to apply. It does not discriminate against any candidate or employee on the basis of race, national origin, sex, gender, gender identity, marital status, sexual orientation, age, disability, religion or veteran status.

Application Procedures & Timing

Please send a cover letter and resume with “Visitor Services Associate Application” in the subject line to eric.dye@erieartmuseum.org. If you are sending this information by regular mail please send to: Erie Art Museum, 20 E 5th St, Erie PA 16507.

• Hourly position

Pay range between $8.25 and $10/hour commensurate on experience

The Erie Art Museum’s mission is to maintain an institution of excellence dedicated to the promotion and advancement of the visual arts by developing and maintaining a quality art collection, by encouraging art in all its forms, by fostering lifelong art learning, and by building community among artists, art students and the public. The Erie Art Museum is an equal-opportunity employer.

Job Type: Part-time

Pay: $8.25 - $10.00 per hour

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person