Visitor Research Analyst - Museum jobs in Waco, TX

The Dr Pepper Museum & Free Enterprise Institute (Museum)

Position Announcement: Visitor Experiences Host

The Museum is accepting applications for the position of Visitor Experience Specialist - Host. Under the direction of the Director of Communications, this team member is responsible for providing a “one of a kind experience” to the Museum’s 170,000 annual visitors. This position is the first point of contact for all visitors to the Museum. The Host serves as the primary employee for Admissions and Parking Lot, working part-time hours between the two stations.

Knowledge / Skills / Experience

· Maintain the highest standards of friendly, helpful and responsive service in a fast-paced customer service environment.

· Must be able to engage visitors to create a positive experience.

· Must possess warm, outgoing and professional public presence.

· Must have previous sales and customer service experience.

· Must be courteous and helpful at all times with visitors and co-workers.

· Track visitor attendance using the Museum’s point-of-sale (POS) software system.

· Must meet monthly goals for promotion of the Museum’s 10-2-4 Challenge Grant by successfully requesting contributions from visitors at the Admissions desk.

· Must have excellent verbal communication skills.

· Ability to work both independently and as part of the Museum team.

· Immediate knowledge of Waco area attractions and amenities.

· Must be willing to take on other tasks as assigned.

Special Abilities / Requirements

· Familiarity with POS cashier software

· Must be able to pass a criminal background check

· Must have access to reliable transportation

Compensation / Benefits

· Part time, non-exempt position

· 10-25 hours per week

· $13 per hour

· Monetary-based incentives for meeting 10-2-4 Challenge Grant and Museum Program goals

· Additional hours working after-hours rentals when available

Job Type: Part-time

Pay: $13.50 per hour

Benefits:

• Employee discount

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• What days and times would you be available to work? Please be as specific as possible. The Museum is open 10AM to 5:30PM Monday - Saturday (longer hours in summer) and 12PM to 5:30PM on Sunday.

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person