Visual Merchandising Director jobs in Helena, MT

Company Description

Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating 25 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry and provide the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology and trends and continue to specialize in developing innovative strategies and implementing high-level service standards. We become a seamless partner as we embrace the history, culture and character of each client and their community and create unforgettable, immersive experiences that reflect their individual personalities, atmospheres and goals.

Why should you become part of the “Five-Star” Team?

Five-Star focuses on long-term partnerships and client retention with premier customer service that is made possible by employing the most enthusiastic, creative and flexible talent in the industry. We value every member of our team as they work with us to deliver extraordinary service at every turn and offer a comprehensive benefits package that includes Medical, Dental and Vision insurance, a 401K plan, PTO, and more for employees to choose from. Five-Star hires candidates who represent and uphold the Five-Star Way© of using passion, knowledge, integrity, and drive to deliver the Absolutely Opposite of Ordinary© in performance, values, and service.

Position Summary

What you will be doing:

Managing the overall functions/processes of the audio/visual office in accordance with established company policies and procedures. Applying hands-on audio/visual/technical and leadership experience to ensuring the maximum in client service, operational efficiency, employee development, and profitability levels.

Essential Duties & Responsibilities:

• Provide outstanding customer service
• Effectively oversee day to day operating procedures in accordance with company policy
• Effectively manage the sub-rental of equipment to ensure client needs and office profitability is met
• Manage on-site inventory according to company standards, including utilization, maintenance and repair
• Continually capture hotel business
• Maximize revenue potential utilizing company sales strategies
• Actively maintain and cultivate positive public relations with Hotel account
• Maintain positive employee relations
• Continually develop employees assigned to office
• Maintain adequate staffing levels
• Conduct timely team member reviews
• Address employee concerns or questions
• Effectively utilize the company’s business software
• Ensure client and hotel account billing is completed accurately and on-time
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates
• Other related duties as required or assigned

Experience & Qualifications Required:

• Minimum of 3 years' HANDS-ON experience in the audiovisual industry
• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software
• Advanced knowledge and experience with audio/visual setups/strikes, certification in audiovisual technology or related courses (preferred)
• Demonstrates leadership ability - able to achieve desired results through others
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Strong team-player orientation
• Exceptional customer service or hospitality experience required
• Excellent interpersonal, communication and negotiation skills.
• Valid Driver's License and a clean driving record are required to operate company vehicle
• This job requires the candidate undergo and pass a background check in accordance with local laws and regulations