Voice Communications Analyst jobs in Akron, OH

Overview

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members.

Concora Credit is guided by a single purpose: to help non-prime customers do more with credit.

Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more.

As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More!

We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Join the nation’s leader in second-look finance servicing as our Customer Communications Analyst!

The impact you’ll have at Concora Credit:

You’ll be responsible for developing reporting and providing analysis of written customer outreach execution and strategies. Attention to detail is critical to ensure all communications are clear and in compliance with regulations. The successful candidate will be able to develop reporting, have excellent organizational skills, and be detail-oriented.

Responsibilities

As our Customer Communications Analyst, you will:

• Develop reports using a range of data sources and be able to tell the story of how written communication is performing from the data received.
• Collaborate with management to determine the goal and how to implement it best.
• Utilize available tools and software to develop and maintain monitoring for compliance with Concora Credit business strategies as well as with laws & regulations.
• Maintain day-to-day relationships with internal clients and facilitate project or task implementation.

 These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• Bachelor’s degree or equivalent experience is preferred.
• Databricks, SQL and Power BI experience required.
• Analytics skills and intermediate to advanced skills using Visual Basic, Excel, Word and PowerPoint required.
• Must possess strong attention to detail and organizational skills along with having the ability to think analytically.
• Must be able to work independently as well as in a team.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.