Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Position Overview:
As a VoIP Technician, you will install, configure, and maintain VoIP systems for clients. Your responsibilities include troubleshooting technical issues, providing support, and ensuring system performance meets client needs.
Key Responsibilities:
Install, configure, and deploy VoIP systems.
Troubleshoot hardware, software, and network connectivity issues.
Provide technical support to clients via phone, email, or on-site visits.
Collaborate with teams to integrate VoIP systems with existing infrastructure.
Monitor system performance and optimize for efficiency.
Document procedures and maintain accurate records.
Stay updated on industry trends and technologies.
Qualifications:
Associate’s degree in IT Networking or related field preferred.
Experience with VoIP installation, configuration, and maintenance.
Strong understanding of IP networking principles.
Proficiency in VoIP protocols and hardware.
Effective communication and troubleshooting skills.
Relevant certifications are a plus.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
Schedule:
Work setting:
License/Certification:
Work Location: In person
Clear All
0 Voice Communications Analyst jobs found in Appleton, WI area