Voice Communications Analyst jobs in Brentwood, NY

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Installer
  • Sorenson Communications
  • Babylon, NY FULL_TIME
  • Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

    Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer / Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone.

    This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently.

    This is a full-time position with potential for career growth and advancement.

    Pay Range : Hourly Piece Rate

    Pay Range : Hourly Piece Rate

    $12.22 to 19.52 (Based off location and experience)

    Current Piece Rate (Additional compensation for completed installation) :

    • $25 / successful installation
    • $25 / successful priority service call
    • $15 / successful service call

    Additional Benefits :

    • Mileage Reimbursement
    • Tablet Provided
    • Phone Provided
    • Growth Opportunities

    Essential Duties and Responsibilities

    • Install and troubleshoot CaptionCall phones
    • Courteously train customers on how to use the phone and its features
    • Promote the CaptionCall service
    • Assist Outreach Specialist with lead generation activities as needed
    • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
    • Ability to meet or exceed Installer / Trainer expectations and maintain established goals set forth by department management
    • Complete service calls as assigned
    • Accurately maintain customer records
    • Complete required reports and submit invoices and feedback on customer interactions
    • Retrieve and clean phones of former customers
    • Maintain adequate inventory of equipment and supplies in order to service customers
    • Adapt to new responsibilities as necessary
    • Other duties as assigned

    Supervisory Responsibility

    Education

    Minimum : High School Diploma or GED

    Experience

    Preferred Experience :

    • Basic computer knowledge and experience
    • Sales experience
    • Experience working in the hearing health field
    • Experience working with senior citizens

    Knowledge, Skills, and Abilities

    • Provide excellent customer service
    • Ability to effectively communicate in English through reading, writing, speaking and listening
    • Ability to work evenings and weekends as needed
    • Ability to drive and travel via air as needed
    • Ability to tailor to unique needs of individual customers
    • Must be reliable, organized and punctual
    • Ability to adapt to constantly changing environments
    • Preferred : Fluency in English and Spanish preferred

    Working Conditions and Physical Requirements

    • Able to sit / stand for a long period of time in an office environment
    • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
    • Regular and predictable attendance required.

    Our Mission ...Harnessing the power of language, we connect diverse people and enrich the human experience.

    Our Vision ...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

    As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions.

    We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all : call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

    Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.

    As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

    Disclaimer

    This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall.

    It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

    Apply today!

    Equal Employment Opportunity :

    CaptionCall and Sorenson Communications are an EOE, Disability / Age Employer.

    CaptionCall

    Equal Opportunity Employer / Protected Veterans / Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Education

    Required : High School

    PDN-9b2c6cc9-0b4e-4bc4-8766-db0e1d51af94

    Last updated : 2024-03-26

  • Just Posted

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Part Time Onsite Support Representative
  • TVR Communications
  • Brookhaven, NY PART_TIME
  • pCare, headquartered in Lake Success, NY, is the award winning, leading provider of interactive patient systems in the healthcare industry.We are currently seeking a customer service focused candidate...
  • 1 Day Ago

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Onsite Support Representative (PT)
  • TVR Communications
  • Riverhead, NY PART_TIME
  • Part-Time Onsite Support Representative, Peconic Bay Medical CenterpCare, headquartered in Lake Success, NY, is the award-winning, leading provider of interactive patient systems in the healthcare ind...
  • 4 Days Ago

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Communications Assistant
  • Daughters of the Heart of Mary
  • Islip, NY PART_TIME
  • Daughters of Wisdom, U.S. Delegation The Daughters of Wisdom, is seeking a highy motivated and detail-oriented Communications Assistant to join our team. This position is a part-time (10-15 hours per ...
  • 23 Days Ago

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Communications Clerk
  • Catholic Health
  • West Islip, NY OTHER
  • OverviewGood Samaritan University Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level I Trauma ...
  • 6 Days Ago

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12 Volt After Market Electronics Installer
  • Suffolk County Communications
  • Bohemia, NY FULL_TIME
  • Suffolk County Communications is looking for 12 Volt Electronic installers. The position includes installing and troubleshooting Two-way Radios, Vehicle Cameras, GPS Units, Tablets, and Emergency Ligh...
  • 1 Day Ago

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0 Voice Communications Analyst jobs found in Brentwood, NY area

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Senior Analyst, Global Risk Management
  • Warner Music Group
  • New York, NY
  • Job Description: At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and ...
  • 3/28/2024 12:00:00 AM

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Senior Solutions Architect, ATV & Video
  • Equativ
  • New York, NY
  • About the team The Technical Operations team provides high-quality execution to help better serve clients across the wor...
  • 3/27/2024 12:00:00 AM

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Technical & Voice Support Analyst/Plainview, NY
  • AV Staffing Solutions
  • Plainview, NY
  • Job Description Job Summary: Our client, a telephony technology engineering firm, is expanding and has an opportunity fo...
  • 3/26/2024 12:00:00 AM

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Analyst, Model Development
  • Fitch Group
  • New York, NY
  • At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organizati...
  • 3/26/2024 12:00:00 AM

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Business Analyst, Change Delivery, Intake, Peacock
  • Peacock TV
  • New York, NY
  • **Business Analyst, Change Delivery, Intake, Peacock** 65498BR Digital Media Direct-to-Consumer Responsibilities Welcome...
  • 3/26/2024 12:00:00 AM

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Network Engineer - IT IP & Communications Infrastructure Management
  • ConEdison
  • New York, NY
  • Network Engineer - IT IP & Communications Infrastructure Management Job Info 111007 Posting Expiration Date:Apr 30, 2024...
  • 3/25/2024 12:00:00 AM

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Voice Network Engineer - IT IP & Comms Infra Mgmt
  • ConEdison
  • New York, NY
  • Voice Network Engineer - IT IP & Comms Infra Mgmt Job Info 110513 Posting Expiration Date:Apr 30, 2024 Schedule Type:Ful...
  • 3/25/2024 12:00:00 AM

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Call Center Integration Project Manager
  • Lloyd Staffing
  • Elmont, NY
  • Company Description Job Description Seeking a highly skilled and motivated Project Manager with a proven track record in...
  • 3/24/2024 12:00:00 AM

Brentwood is a hamlet in the Town of Islip in Suffolk County, New York, United States. As of the 2010 Census, the population of Brentwood was 60,664. Brentwood is located at 40°46′54″N 73°14′39″W / 40.78167°N 73.24417°W / 40.78167; -73.24417 (40.781805, −73.244060). According to the United States Census Bureau, the CDP has a total area of 10.1 square miles (26.1 km²).[citation needed]...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$69,490 to $89,618
Brentwood, New York area prices
were up 1.6% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020