Voice Communications Analyst jobs in Chicago, IL

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Sr Voice Tech Support Analyst
  • JobRapido
  • deerfield, IL FULL_TIME
  • Job Summary
    Come join our Voice Technology Team as a support analyst! . The Senior Voice Tech Support Analyst is responsible for supporting Call Center phone-based activities and provides vendor support for specified functional area of the Voice Technology operation. Works with Operational Stakeholders to define their project requirements, works with vendors and shared services partners to ensure the successful implementation of small to midsized enhancements. Provides support for Call Center phone-based support activities. Tasks to focus primarily upon call center technologies (e.g., Genesys, Nuance, etc ) product suite, but an overall implementation involves issues that span the breadth of IT it may touch on cloud computing, hardware, virtualized hardware, operating systems, software, telephony, or network.
    Job Responsibility
    • Accountable for the design, development and delivery activities for Genesys and Nuance solutions by our vendors and partners
    • Generation of acceptance criteria for both QA and UAT for voice technology changes including Defect Resolution and Change Request
    • Act as primary conduit for new service requests and be primary point person for pipeline management of active requests.
    • Go live and on-going in life support both remotely and onsite as required
    • Active monitoring, impact identification and RCA follow ups of production outages
    • Assists in refresh and maintenance of lower level environments for cloud hosted application environments
    • Take ownership of incident tickets and solve in a proactive manner
    "About Walgreens and WBA
    Walgreens ( ) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide."
    The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit
    "An Equal Opportunity Employer, including disability/veterans".
    Basic Qualifications
    • Bachelor's Degree and at least 1 years of experience in Computer Science Information Technology, Mathematics or related area of study OR High School GED and at least 4 years of experience in Computer Science Information Technology, Mathematics or related area of study
    • Bachelor's degree in Computer Science Information Technology, Mathematics or related area of study or equivalent combination of education and or relevant work experience
    • 5 years of experience in a technical analytics role
    • Demonstrated experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
    • Proficiency in excel
    • Excellent verbal and written communication skills ability to effectively communicate technical information either individually or in a group setting to the user in understandable terms
    • Ability to read, write and interpret documents such as requirements, grooming of stories, and process documentation
    • Demonstrated experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors
    • Demonstrated experience using time management skills such as prioritizing organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
    • Special technical knowledge of the techniques and procedures of software hardware and network support for multiple users understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment
    • Demonstrated experience in Technical Operations
    • Active monitoring, impact identification and RCA follow ups
    • Willing to travel up to at least 10 percent of the time for business purposes (within state and out of state)
    Preferred Qualifications
    • Master's degree in Computer Science Information Technology, Mathematics area of study or equivalent combination of education and or relevant work experience
    • Knowledge of the Genesys product Suite
    • Ability to speak Spanish
    • IVR Nuance experience

    About the Company:
    JobRapido



  • 1 Month Ago

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Communications Analyst
  • Nephrology Associates of Northern Illinois and...
  • Brook, IL FULL_TIME
  • Communications Analyst About NANI: NANI is the nation’s largest Nephrology practice. We have provided excellence in specialty kidney care for over 50 years. NANI’s nephrology practices are primarily o...
  • 23 Days Ago

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Documentation Analyst (or Junior Analyst), Investor Communications Team
  • 1102 Golub Capital LLC
  • Chicago, IL FULL_TIME
  • Position Information Hiring Manager: Senior Director Department: Investor Communications Position Responsibilities The Analyst (or Junior Analyst) will join the Firm's growing Investor Communications ...
  • 9 Days Ago

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Voice Engineer
  • rrts
  • Downers Grove, IL FULL_TIME
  • Job Description Summary: We are seeking an experienced and passionate Voice engineer to join our company. The Voice Engineer will manage all enterprise voice platforms including contact centers. The r...
  • Just Posted

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Voice Teacher
  • BAWS Studio
  • Chicago, IL PART_TIME
  • We are looking for BAWS people to join our team at Baws Studio! We are currently seeking Vocal Instructors (Classical, Opera, Rock, R&B, Pop and Musical Theater) for IN-PERSON lessons. We need an inst...
  • 13 Days Ago

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Analyst/Senior Analyst - Domestic Network Planning, Communications and Coordination (Hybrid)
  • OneTen
  • Chicago, IL FULL_TIME
  • Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniti...
  • 5 Days Ago

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0 Voice Communications Analyst jobs found in Chicago, IL area

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Customer Experience Analyst
  • Chomps
  • Chicago, IL
  • Who We Are Chomps redefines better-for-you snacking with its signature meat snacks, made from the highest quality, human...
  • 3/28/2024 12:00:00 AM

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Junior CDD Risk Analyst
  • Adyen
  • Chicago, IL
  • This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, ...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • CCC Intelligent Solutions, Inc.
  • Chicago, IL
  • CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions o...
  • 3/28/2024 12:00:00 AM

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Senior Data Engineer - Data Connect
  • Adyen
  • Chicago, IL
  • This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, ...
  • 3/27/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Chicago, IL
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Analyst, Paid Social (QSR Client)
  • PUBLICIS GROUPE
  • Chicago, IL
  • Company Description This is a hybrid role, requiring three days in-office each week. If you are contacted for an intervi...
  • 3/26/2024 12:00:00 AM

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Sr Voice Tech Support Analyst
  • WALGREENS
  • Deerfield, IL
  • Job Summary Come join our Voice Technology Team as a support analyst! .The Senior Voice Tech Support Analyst is responsi...
  • 3/25/2024 12:00:00 AM

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Healthcare Data Analyst - REMOTE
  • Perficient
  • Chicago, IL
  • Job Description We currently have a career opportunity for a Healthcare Data Analyst to join our team across the US. Job...
  • 3/24/2024 12:00:00 AM

Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third most populous city in the United States. With an estimated population of 2,716,450 (2017), it is the most populous city in the Midwest. Chicago is the principal city of the Chicago metropolitan area, often referred to as Chicagoland, and the county seat of Cook County, the second most populous county in the United States. The metropolitan area, at nearly 10 million people, is the third-largest in the United States, and the fourth largest in North A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$66,803 to $86,153
Chicago, Illinois area prices
were up 0.8% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020