Voice Communications Analyst jobs in Chillicothe, OH

We are seeking a Communications Associate!!
Highland County/Fayette County, OH

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

Essential Functions:

• Personifies a friendly “no wrong door” approach to all ISBH employees and clients.
• Receives telephone queries and provides information locally and agencywide.
• Operates Carelogic (electronic health record), HMIS, and other databases as assigned.
• Responsible for key elements of client intake, scheduling, and engagement process.
• Assists clients to access to their own electronic health records.
• Collects and assists with the processing of toxicology screens in support of behavioral medicine.
• Facilitates the execution of agreements, consents, and other required client documents.
• Processes referral and billing data in compliance with monthly performance measures.
• Liaisons with coordinators and managers to ensure access and continuity of service.
• Facilitates client referrals across health & human service systems.
• Meets minimum performance standards reported monthly using systems databases.
• Performs other duties as assigned.

Minimum Requirements:

• Relevant Associate Degree and/or three years experience/training in business, health, communications, computers, or other related areas.
• Demonstrated high degree of cultural awareness.
• Experience with multi-need people and families.
• Ability to use appropriate databases, spreadsheets, and other software.
• Able to communicate well through verbal/written expression.
• Effectively operates in an Internet-based, electronic health record (EHR), HMIS, and other data environments.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues, including:

- Managing stress, anxiety and depression

-Improving relationships at home or work

-Getting guidance on legal and financial concerns

-Coping with occupational stress and burnout support

-Addressing substance use issue

To learn more about our organization: https://integratedservices.org/

OUR VISION
Healthy people. Strong communities.

OUR MISSION
Delivering exceptional care through connection.

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope.

Collaboration - We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing - We are inclusive; we celebrate one another's strengths, and we support one another in being well.

Excellence - We demand high-quality care for those we serve and are a leader in how we care for one another as a team.

Innovation - We deeply value diversity of thought and experience, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.