Voice Communications Analyst jobs in Grand Rapids, MI

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

Recently Added Voice Communications Analyst jobs

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Marketing Analyst
  • ddm marketing + communications
  • Grand Rapids, MI FULL_TIME
  • MARKETING ANALYST - JOB DESCRIPTION

    As a Marketing Analyst, you will play a crucial role in supporting the marketing efforts within the organization. You will use the insights you find to help ddm and our clients make better business decisions – like increasing revenue or optimizing marketing campaigns. You will be responsible for collecting and interpreting research about market trends, customer experience, competitors’ activities, and marketing strategies for our company and our clients. Your duties include identifying target audiences, gathering web analytics, and providing actionable recommendations to drive toward determined KPIs.

    Your primary function: Marketing Analyst

    Your roles to support that function:
    • Compile and analyze marketing data
    • Provide actionable insights to drive client success
    • Build marketing dashboards
    • Provide regular reporting
    • Troubleshoot and maintain marketing data
    • Develop, own, and manage analytic and reporting processes
    Specific duties and responsibilities to support your roles:
    • Analyze marketing metrics for effect/cause relationships between outcomes and marketing activities.
    • Help determine marketing KPIs and work with other internal departments to ensure accurate tracking.
    • Serve as the subject matter expert on analytics for clients by understanding business goals and providing plans for consistent analysis and reporting of marketing data.
    • Scope, build, and maintain dashboards to visualize marketing performance.
    • Mine and analyze data to identify key trends, segments, and associations.
    • Identify potential testing opportunities to optimize marketing activities.
    • Effectively communicate performance and recommendations to internal and external stakeholders.
    • Work cross-departmentally to create a holistic view of marketing analytics for clients.
    • Manage data sources and troubleshoot to ensure data integrity.
    • Provide proactive solutions based on data analysis.
    • Support department teams with regular reporting needs such as monthly media campaign reporting.

    Professional skills and qualifications needed for consideration:
    • 4 years of experience in marketing analytics
    • BA degree in relevant field, such as marketing, statistics, or business.
    • Strong experience with Google Analytics 4. Experience with Mixpanel and Google Tag Manager is a plus.
    • Highly proficient in data manipulation through Microsoft Excel.
    • Proficient in data visualization platforms such as Looker Studio, Tableau, and Power BI.
    • Familiarity with marketing tools such as CRMs (Salesforce, Hubspot, etc.), marketing automation platforms (Salesforce Marketing Cloud, Hubspot, Marketo, Pardot, etc.), media platforms (Meta, TikTok, LinkedIn, Hootsuite, etc.), and other tools (SEMRush, Monsido, Cision, etc.).
    • Understanding of data integrity, such as best practice for data structure, data hygiene, and attribution.
    • Proficient in problem-solving and critical thinking, with the ability to analyze situations, evaluate information, and devise effective recommendations.
    • Strong understanding of business and marketing strategies, the customer journey, and marketing channels.
    • The ability to write and understand SQL and RegEx is a plus.

    WHO IS DDM?
    Some specifics that guide expectations of all team members:
    Know our passion: Amaze our clients

    Understand our niche: Delivering extraordinary service and amazing solutions to highly complex or regulated industries.

    Exhibit our core values:
    • Serve our clients tenaciously.
    • Respect the team.
    • Be curious – first ask why then tackle how.
    • Run through the wall attitude.
    • Deliver excellence, not excuses.
    • Play up a level.
  • 29 Days Ago
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M
Voice Tech
  • Millennia Technologies
  • Grand Rapids, MI FULL_TIME
  • Summary: Our Voice Technician will ensure the integrity and stability of all telecommunications solutions. This will be achieved by taking a lead position in the installation, configuration, monitorin...
  • 1 Day Ago
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K
Communications Coordinator
  • Kent Consortium
  • Grand Rapids, MI FULL_TIME
  • JobID: 18402 Position Type: District Support/Communications Department Date Posted: 1/10/2022 Location: Kent ISD Closing Date: 01/23/2022 @ 4pm District: Kent ISD - website VACANCY NOTICE Job Title: C...
  • 21 Days Ago
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H
Communications Specialist
  • Habitat For Humanity of Kent County
  • Grand Rapids, MI FULL_TIME
  • Imagine a place where your talent can make a meaningful difference in people’s lives. At Habitat for Humanity of Kent County (HFHKC), we are committed to building a world where everyone has a decent p...
  • Just Posted
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W
Director of Communications
  • West Michigan Center for Arts and Technology
  • Grand Rapids, MI FULL_TIME
  • Position Title: Director of Communications Position Level: Director Reports to: President CEO Status: Salary, Exempt, Full-Time (40 hours per week) Hiring Range: $60,000 - $63,000 Prepared Date: April...
  • Just Posted
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C
Communications Technician
  • Crete United
  • Springs, MI FULL_TIME
  • Hillard Communications is seeking a qualified Communications Technician to join our growing team! Job Type: Full time permanent position. M-F 7:00 AM -5:00PM Location: Cedar Springs and surrounding co...
  • 5 Days Ago
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0 Voice Communications Analyst jobs found in Grand Rapids, MI area

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Sr. Manager, Solution Architect- Workday
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Manager, Solution Architect- Workday People Tech is lea...
  • 4/24/2024 12:00:00 AM
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C
Senior Machine Learning Engineer (Python)
  • Capital One
  • Grand Rapids, MI
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Machine Learning Engineer (Python) As a Ca...
  • 4/24/2024 12:00:00 AM
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C
Senior Data Engineer
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Data Engineer Senior Data Engineer Do you love build...
  • 4/24/2024 12:00:00 AM
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C
Senior Director, Software Engineering (Bank Tech)
  • Capital One
  • Grand Rapids, MI
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Director, Software Engineering (Bank Tech) Do ...
  • 4/24/2024 12:00:00 AM
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C
Senior Machine Learning Engineer
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Machine Learning Engineer As a Capital One Machine L...
  • 4/24/2024 12:00:00 AM
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A
Full-Time/Part-Time Behavior Technician (In-Home)
  • AdvisaCare
  • Holland, MI
  • We at Rebound Home and Community Therapy are seeking BEHAVIOR TECHNICIANS in the Holland/Zeeland surrounding area to sup...
  • 4/23/2024 12:00:00 AM
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A
Part-Time Behavior Technician (2nd Shift)
  • AdvisaCare
  • Grand Rapids, MI
  • We at Rebound Home and Community Therapy are seeking BEHAVIOR TECHNICIANS in the Grand Rapids surrounding area to suppor...
  • 4/22/2024 12:00:00 AM
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A
Full-Time/Part-Time Behavior Technician (In-Home)
  • Advisacare
  • Holland, MI
  • We at Rebound Home and Community Therapy are seeking BEHAVIOR TECHNICIANS in the Holland/Zeeland surrounding area to sup...
  • 4/20/2024 12:00:00 AM
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About Grand Rapids, Michigan

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$61,281 to $79,052
Grand Rapids, Michigan area prices
were up 1.3% from a year ago
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What does a Voice Communications Analyst do?

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020