Voice Communications Analyst jobs in Lexington, KY

Job Overview:

As a Call Center Representative for our VoIP technology company, your primary responsibility will be to provide exceptional customer service and support to our clients. You will handle a high volume of inbound and outbound calls, ensuring that each customer's inquiries and concerns are addressed promptly and professionally.

Responsibilities:

• Answering customer calls in a courteous and efficient manner, resolving issues or redirecting calls to the appropriate department.
• Proactively identifying and escalating complex technical issues to the appropriate internal team for further investigation and resolution.
• Making outbound follow-up calls to customers to ensure their satisfaction, gather feedback.
• Documenting customer interactions and maintaining accurate records of all customer inquiries, comments, and actions taken.

Qualifications:

• High school diploma or equivalent.
• Basic computer skills.
• Strong communication and interpersonal skills.
• Problem-solving skills and the ability to handle stressful situations calmly.
• Willingness to learn and to take on new challenges.

Job Types: Full-time, Part-time

Pay: $22.57 - $27.16 per hour

Expected hours: 18 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Location:

• Lexington, KY (Required)

Work Location: Remote