Voice Communications Analyst jobs in Ogden, UT

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Voice Systems and Services Specialist
  • Leidos
  • Ogden, UT FULL_TIME
  • Description

    Leidos is seeking a Voice Systems and Services Specialist in Hill AFB, Utah.

    Job Summary:

    Our customer, Defense Information Systems Agency (DISA), acts as the provider of Defense Information System Network (DISN) services to the department of Defense (DoD) and other government organizations.  The core telecommunications capabilities supported by GSM-O II enables the Warfighter to meet operational needs by providing world-wide telecommunications supporting natural disaster relief, peacetime humanitarian assistance, regional conflicts, and on-going strategic deterrence activities.  This position is for the Unified Capabilities O&M Incident Management Desk within DISA’s 24x7 Network Operations Center (NOC) on Scott Air Force Base, Illinois supporting worldwide voice and video services.  Shift work to include nights and weekend duty is required. Position may include extended periods of sitting while on a computer or phone and speaking on the phone with customers.

    Job Responsibilities:

    • Conduct network and telecommunications system incident investigation.

    • Monitor DoD-wide voice/video support hardware and services (legacy and current offerings): Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.

    • Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.

    • Analyze network and telecommunications alarms and identify potential issues/solutions.

    • Identify and recommend solutions for smooth continuing operation of the DISN network as capacity needs change.

    • Works under limited to no direct supervision.

    • Other job requirements as assigned.

    Minimum Qualifications:

    • Proficiency in one or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems

    • Competency in one or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.

    • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.

    • General understanding of IP and transport network topologies.

    • High School Diploma and 3-5 yrs of relevant technical experience.

    • Must hold Current DoD-8570 IAT Level 2 baseline certification (Security CE, or equivalent) prior to start date.

    • Ability to participate in a 24/7 shift work environment, to include working nights and weekends.

    • Must have an active, in-scope US Secret Government issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award.

    • Due to the nature of the work and contract requirements, US Citizenship is required.

    Desired Qualifications

    • Knowledge surrounding one or more of the following: Routers, Switches, PRI’s, SBC, Video Gatekeeper, and cryptography operation/configuration

    • Understanding of Session Initiated Protocol (SIP) messaging

    • Technical Control Facility experience.

    • Ticketing systems experience is a plus.

    • Network , CCNA, JNCIA, and similar/relevant certifications are also desirable.

    • Customer service experience.

    • Associates or Bachelor’s degree desirable.

    GSMO

    Pay Range:

    Pay Range $48,100.00 - $86,950.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  • 17 Days Ago

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Construction Technician
  • All West Communications
  • Ogden, UT FULL_TIME
  • JOIN OUR TEAM ~ WE’RE GROWING! All West Communications is growing! Come help us build a broadband-powered network that is connecting thousands of people to information and entertainment. At All West, ...
  • Just Posted

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Sales representative
  • All West Communications
  • Ogden, UT FULL_TIME
  • Sales Representative All West Communications is a leader in providing internet, TV streaming and phone service and is growing rapidly! As a Field Sales Representative at All West Communications, you w...
  • 2 Days Ago

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Enterprise SATCOM / Network Administrator
  • United One Communications LLC
  • Force, UT FULL_TIME
  • Job Responsibilities:Provide subject matter expertise to an extremely complex IP-Based SATCOM network. Be directly involved in network configurations, system monitoring, remote terminal activation, cu...
  • 5 Days Ago

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Summer Field Sales Representative
  • All West Communications
  • Ogden, UT FULL_TIME
  • As a Field Sales Representative at All West Communications, you will be responsible for driving sales and acquiring new customers for our products and services through direct engagement with residenti...
  • 10 Days Ago

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Reporter
  • Adams Communications Co
  • Logan, UT FULL_TIME
  • Adams Publishing Group's Western Division has an opening for a reporter to help cover Logan and Cache County, Utah, for The Herald Journal. Stories can range from an economic development project invol...
  • 1 Month Ago

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0 Voice Communications Analyst jobs found in Ogden, UT area

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Board Certified Behavior Analyst (BCBA)
  • Copa Health
  • Magna, UT
  • Description Join the Copa Health Team Today! Immediately Hiring a Full-Time Board-Certified Behavior Analyst (BCBA) loca...
  • 3/28/2024 12:00:00 AM

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Clinical Procedure Card Services Analyst
  • Intermountain Healthcare
  • Tremonton, UT
  • Job Description: This role requires clinical experience as an Operating Room registered nurse or as a surgical technicia...
  • 3/28/2024 12:00:00 AM

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Clinical Procedure Card Services Analyst
  • Intermountain Healthcare
  • Salt Lake City, UT
  • Job Description: This role requires clinical experience as an Operating Room registered nurse or as a surgical technicia...
  • 3/28/2024 12:00:00 AM

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Senior Revenue Operations Analyst
  • Skillable
  • Salt Lake City, UT
  • Skillable is a 100% remote and virtual tech company that's modernizing the world of training. Come share your profession...
  • 3/27/2024 12:00:00 AM

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Service Desk Analyst
  • eTeam
  • Salt Lake City, UT
  • Job Title: Service Desk Analyst Location: Salt Lake City, UT 84101 (Onsite) Duration: 10+ Months+ High possibility of ex...
  • 3/24/2024 12:00:00 AM

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Service Desk Analyst
  • Momentum Resource Solutions
  • Salt Lake City, UT
  • Job Description Job Description Our client, a multinational investment firm, is searching for a Service Desk Analyst. Th...
  • 3/24/2024 12:00:00 AM

Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 miles (64 km) north of Salt Lake City. The population was 84,316 in 2014, according to the US Census Bureau, making it Utah's 7th largest city. The city served as a major railway hub through much of its history, and still handles a great deal of freight rail traffic which makes it a convenient location for manufacturing and commerce. Ogden is also known for its many historic buildings, proximity to the Wasatch Mountains, and as the location of Web...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$58,666 to $75,659
Ogden, Utah area prices
were up 2.3% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020