Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
ATC Communications is seeking a Part-Time Customer Service Rep to join our team in our Malad City office! This position will answer inquiries from existing and potential customers regarding pricing, customer accounts, and billing problems. The ideal candidate would be comfortable upselling services and perform basic troubleshooting over the phone. Knowledge in telecommunications technology and 2-3 years of customer service experience is recommended. This employee must possess a positive attitude and have the ability to work and get along with other employees. Must be able to meet with and deliver exceptional customer service to ATC customers. Salary depends on experience and level of expertise.
ATC Communications is a family owned and operated communications company nestled in the heart of Albion, Idaho. The company originated in 1929 and has offices in Albion, Arco, and Malad. ATC serves rural Idaho & Utah communities with advanced communications services using fiber optics, copper, and wireless technologies. Visit atcnet.net/careers to apply and submit resume.
General Summary:
Provide existing and potential customers with a single point of contact to answer inquiries and initiate resolution of concerns or problems. Responsible for handling customer care requests via incoming calls, email, and IM’s, for service orders and billing inquiries. Additionally, the Customer Service Representatives are responsible for retaining customer accounts, troubleshooting, addressing concerns and solving service or billing problems. Follows up on sales leads and informs and educates potential customers of available products, services, or promotions. Must be willing to upsell certain products and services.
Essential Job Functions:
*These tasks do not meet the Americans with Disabilities Act of 1990 definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Knowledge, Skills, and Abilities:
Education and Experience:
High School Diploma or equivalent required. Minimum of 2-3 years previous customer service experience preferred.
ATC Communications is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or protected veteran status.
Visit atcnet.net/careers to apply and submit resume.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 20 – 30 per week
Shift:
Weekly day range:
Work setting:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Clear All
0 Voice Communications Analyst jobs found in Pocatello, ID area