Voice Communications Analyst jobs in Pocatello, ID

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Part-time Customer Service Representative
  • ATC Communications
  • Malad, ID PART_TIME
  • ATC Communications is seeking a Part-Time Customer Service Rep to join our team in our Malad City office! This position will answer inquiries from existing and potential customers regarding pricing, customer accounts, and billing problems. The ideal candidate would be comfortable upselling services and perform basic troubleshooting over the phone. Knowledge in telecommunications technology and 2-3 years of customer service experience is recommended. This employee must possess a positive attitude and have the ability to work and get along with other employees. Must be able to meet with and deliver exceptional customer service to ATC customers. Salary depends on experience and level of expertise.

    ATC Communications is a family owned and operated communications company nestled in the heart of Albion, Idaho. The company originated in 1929 and has offices in Albion, Arco, and Malad. ATC serves rural Idaho & Utah communities with advanced communications services using fiber optics, copper, and wireless technologies. Visit atcnet.net/careers to apply and submit resume.

    General Summary:

    Provide existing and potential customers with a single point of contact to answer inquiries and initiate resolution of concerns or problems. Responsible for handling customer care requests via incoming calls, email, and IM’s, for service orders and billing inquiries. Additionally, the Customer Service Representatives are responsible for retaining customer accounts, troubleshooting, addressing concerns and solving service or billing problems. Follows up on sales leads and informs and educates potential customers of available products, services, or promotions. Must be willing to upsell certain products and services.

    Essential Job Functions:

    • Answer incoming customer calls, emails, etc., relating to all aspects of ATC products and services.
    • Maintain a working knowledge of all products/services offered by ATC Communications including Internet, Telephone, & TV.
    • Maintain a working knowledge of competitive product lines, differentiators and industry trends through self-education and ATC resources.
    • Provide quick, professional, accurate resolution to customer issues/questions.
    • Accurately receive and apply payments on customer accounts. Ensures that all cash handling procedures are done in accordance to policy and procedure
    • Performs all other related duties as assigned by management.*

    *These tasks do not meet the Americans with Disabilities Act of 1990 definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

    Knowledge, Skills, and Abilities:

    • Knowledge of telecommunications technology, products and services.
    • Basic understanding of computer networks is recommended.
    • Knowledge of marketing and sales practices and principles.
    • Knowledge and experience with Microsoft Office is required.
    • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
    • Excellent communication, interpersonal, and problem-solving skills, as well as phone etiquette.
    • Ability to organize and prioritize multiple work assignments, and be detail oriented.
    • Ability to make sound decisions using information at hand.

    Education and Experience:

    High School Diploma or equivalent required. Minimum of 2-3 years previous customer service experience preferred. 

    ATC Communications is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or protected veteran status.

    Visit atcnet.net/careers to apply and submit resume.

    Job Type: Part-time

    Pay: $18.00 - $20.00 per hour

    Expected hours: 20 – 30 per week

    Shift:

    • Day shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Customer Support & Client Services Occupations: 1 year (Preferred)

    Ability to Relocate:

    • Malad City, ID 83252: Relocate before starting work (Required)

    Work Location: In person

  • 10 Days Ago

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Pocatello, ID FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • 11 Days Ago

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Telecom Network Technician
  • ATC Communications
  • Malad, ID FULL_TIME
  • As a broadband internet service provider, ATC Communications is in one of the fastest-growing industries in the country! Owned and operated since 1929 we have been at the forefront of communication te...
  • 12 Days Ago

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Seasonal Construction Laborer
  • Direct Communications
  • Pocatello, ID OTHER
  • WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS: Be part of a great team focused on bringing the best internet to SE Idaho with AMAZING benefits such as health/dental/vision care insurance for $1/month...
  • 8 Days Ago

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Production assistant
  • Imagicomm Communications
  • Pocatello, ID FULL_TIME
  • Job Type Full-time Description KPVI-DTV in Pocatello, Idaho has an exciting opportunity for a Television Production Assistant. Responsibilities include operating a video switcher, editing video, opera...
  • 8 Days Ago

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Construction Crew Foreman
  • Direct Communications
  • Pocatello, ID FULL_TIME
  • WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS: Be part of a great team focused on bringing the best internet to SE Idaho with AMAZING benefits such as health/dental/vision care insurance for $1/month...
  • 8 Days Ago

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0 Voice Communications Analyst jobs found in Pocatello, ID area

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Travel CVOR Technologist - $2,382 per week
  • Stability Healthcare
  • Pocatello, ID
  • Genie Healthcare is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Description & Requireme...
  • 3/19/2024 12:00:00 AM

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Travel Echo Technologist - $2,653 per week
  • Stability Healthcare
  • Pocatello, ID
  • Marvel Medical Staffing Allied is seeking a travel Echo Technologist for a travel job in Pocatello, Idaho. Job Descripti...
  • 3/19/2024 12:00:00 AM

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Travel Echo Technologist - $2,742 per week
  • TRS Healthcare
  • Pocatello, ID
  • Capstone Health is seeking a travel Echo Technologist for a travel job in Pocatello, Idaho. Job Description & Requiremen...
  • 3/19/2024 12:00:00 AM

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Travel CVOR Technologist - $2,202 per week
  • PRN Healthcare
  • Pocatello, ID
  • Aureus Medical Group - Nursing is seeking a travel CVOR Technologist for a travel job in Pocatello, Idaho. Job Descripti...
  • 3/19/2024 12:00:00 AM

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Travel Echo Technologist - $2,554 per week
  • TRS Healthcare
  • Pocatello, ID
  • Springboard Healthcare is seeking a travel Echo Technologist for a travel job in Pocatello, Idaho. Job Description & Req...
  • 3/19/2024 12:00:00 AM

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Travel Echo Technologist - $2,819 per week
  • TRS Healthcare
  • Pocatello, ID
  • American Traveler is seeking a travel Echo Technologist for a travel job in Pocatello, Idaho. Job Description & Requirem...
  • 3/19/2024 12:00:00 AM

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Information Professional
  • US Navy
  • Pocatello, ID
  • About In the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to sh...
  • 3/19/2024 12:00:00 AM

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Systems Engineer II (VMware)
  • Edgewater Federal Solutions, Inc.
  • Pocatello, ID
  • Overview: Edgewater Federal Solutions is currently seeking a Systems Engineer II (VMware) to provide support to the FBI ...
  • 3/16/2024 12:00:00 AM

Pocatello (/ˈpoʊkəˈtɛloʊ/ (listen)) is the county seat and largest city of Bannock County, with a small portion on the Fort Hall Indian Reservation in neighboring Power County, in the southeastern part of the U.S. state of Idaho. It is the principal city of the Pocatello metropolitan area, which encompasses all of Bannock county. As of the 2010 census the population of Pocatello was 54,255. Pocatello is the fifth-largest city in the state, just behind Idaho Falls (population of 56,813). In 2007, Pocatello was ranked twentieth on Forbes list of Best Small Places for Business and Careers. Pocate...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$55,031 to $70,971
Pocatello, Idaho area prices
were up 2.5% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020