Voice Communications Analyst jobs in Pocatello, ID

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Be part of a great team focused on bringing the best internet to SE Idaho with AMAZING benefits such as health/dental/vision care insurance for $1/month, tele-health services, preventative wellness programs, up to 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, personal and professional tuition reimbursement program and much more! 

POSITION DESCRIPTION:

Full-time technical position in the Bear Lake area which provisions subscriber internet and telephone services.  Primarily responsible to troubleshoot and professionally resolve higher level service and hardware issues directly with customers regarding landlines, DSL, fiber and cable internet.  Proactively monitors systems and contacts customers to offer assistance with possible service issues.  Maintains overall technological savvy with strong understanding of outdated, present, cutting-edge and perspective technologies and their applicability to the business.  Requires broad knowledge of organization policies, applicable hardware and software applications.  Provides secondary support for field technicians with installations and confirmations and other Plant Operation projects by phone and in the field.  Works closely with Customer Service Representatives and Plant Operations personnel.  Participates in “on call” rotation after hours.  Performs other administrative duties and projects as required by Regional Plant Manager.

SALARY: $20 - $22 per hour

SCHEDULE & QUALIFICATION EXPECTATIONS

• Regular hours are Monday – Friday from 8 AM to 5 PM.
• High School diploma or equivalent.
• Computer-related field certifications preferred.
• 3 years experience and/or training related to troubleshooting telecommunications and internet technology, systems and hardware.
• 2 years experience working with copper, DSL and landline services, preferred.
• Must have and maintain valid Driver’s License with good driving record.
• Ability to pass drug screening at any time during employment.

REQUIRED SKILLS:

• Action-oriented: Accepts challenges with enthusiasm without fear and seizes opportunities, quickly identifies necessary actions to be taken and proceeds without hesitation or specific direction.
• Communications: Professional, courteous, patient, diplomatic, composed in stressful situations, diffuses high-tension situations, easily builds rapport.
• Decision Quality: Good decision quality based upon analysis, wisdom, experience and judgment with solutions and suggestions turning out to be accurate over time.
• Technical Learning: Picks up technical skills and knowledge quickly, desires to learn new technologies and technical skills.
• Time Management: Uses time effectively and efficiently, concentrates efforts on the more important priorities, balances a broad range of activities.

PHYSICAL REQUIREMENTS HIGHLIGHTS (not an all inclusive list):

• Climbing ladders
• Lifting and carrying 35-50 lbs frequently, 50 lbs occasionally
• Working outdoor in all weather conditions
• Walking over uneven surfaces
• Kneeling, stooping, bending, crawling, twisting
• Reaching forward, grasping, push/pull, wrist twisting
• Using computer, laptop, tablet and/or cell phone
• Neck motion (L/R and Up/Down)

BENEFITS:

• Health/Dental/Vision Insurance for $1/month
• Tele-Health Services
• Preventative Wellness Programs
• 401(k) with 6% Company matching
• Generous paid time off (prorated 14 days in year 1 and earning more each year)
• 10 observed/paid holidays
• Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
• Company-paid short term disability
• Long term disability
• Tuition Reimbursement Program (professional and personal)
• Voluntary Flex Spending for Medical and/or Daycare
• Voluntary Supplemental Group Term Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Free internet if you live within our service footprint
• On-the-job training
  

Direct Communications is an Equal Opportunity Employer and provider.