Voice Communications Analyst jobs in Providence, RI

Req ID: 254332

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $20.00 Hr

Position's General Duties and Tasks:

• This is a fast-paced environment, navigating multiple systems and multitasking while taking 30-40 inbound calls per day from members and potential members
• Verifying proper completion of enrollment and change documentation.
• High attention to detail
• Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
• Adhering to attendance, professional conduct and member confidentiality policies and guidelines
• Accepting and implementing coaching and feedback to achieve individual and team performance goals

Requirements for this role include:

• High School Diploma or equivalent.
• Ability to work regularly scheduled shifts Monday - Friday 8:00 am to 8:00 pm EST and possibly Saturday and Sunday 8:00 AM to 12:00 EST (based on business need)
• Ability to work remote with a stable internet connection from a noise Free/Distraction Free Workspace
• Ability to work in a hybrid situation – onsite from our office (500 Exchange St, Providence, RI 02903) or remote, as needed.
• 100 % Attendance required during Onsite training period, Monday-Friday 8:30-5:00 pm EST
• Must be from RI or abutting towns.
• 12 months of experience in a customer service role where you had to correspond in writing or over the phone with customers.
• 12 months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions.
• Prior experience working from home.
• 12 months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web-based applications. Microsoft Office suite that required daily usage of Outlook, Excel and Word
• Ability to type 40 WPM
• This role requires employees to be fully vaccinated for COVID 19.

This position has great access to public transportation, with a RIPTA bus stops at the building.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.