An active contributor on issues related to change management, process engineering, and process driven systems business requirements. Has general understanding of processes and business. Typically assigned to smaller, less complex projects and may provide support for larger projects/assignments as necessary. Output is frequently reviewed by others. Participates on cross-functional teams on ideas and solutions that impact operational results.
Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.
What You'll Do
- Plans, performs, and implements process improvement and/or change management initiatives.
- Develops and implements processes to establish and maintain quality standards of existing products and services.
- Develops methods, and procedures supporting improvement of business processes and change management.
- Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
- Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
- Research best business practices within and outside the organization to establish benchmark data.
- Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
- Develops and authors methods and procedures / job aides, processes and other formalized documents based on business requirements.
- Determines how new information technologies can support reengineering business processes.
- Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes.
- Measures performance against process requirements.
- Organizes, leads and facilitates cross-functional project teams.
- Has mutual ownership and accountability with business partners on the systems and tools they support.
- Understands the interdependent architectures, systems and services between multiple functional areas in the Field and at Corporate.
- Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining methods & procedures and best practices
- Performs troubleshooting of technical and business processes
- Understands the implications and applications of emerging technologies along with non-technical processes
- Delivers presentations and training courses including measurement, analysis, improvement and control.
- Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives.
What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum
- BA/BS Degree with 1 or more years of experience in related field preferred (i.e. change management, business process design, etc.), OR 4 years' experience with no degree
- Demonstrated problem solving and analytical thinking skills.
- Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
Preferred
- Experience in telecommunications industry desired
Join the Cox family of businesses and make your mark today!
USD 52,600.00 - 79,000.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.