Voice Communications Analyst jobs in Providence, RI

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Business Process Design & Improvement Analyst I - Cox Communities
  • Cox Communications
  • West Warwick, RI FULL_TIME
  • An active contributor on issues related to change management, process engineering, and process driven systems business requirements. Has general understanding of processes and business. Typically assigned to smaller, less complex projects and may provide support for larger projects/assignments as necessary. Output is frequently reviewed by others. Participates on cross-functional teams on ideas and solutions that impact operational results.

    Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.

    What You'll Do


    • Plans, performs, and implements process improvement and/or change management initiatives.
    • Develops and implements processes to establish and maintain quality standards of existing products and services.
    • Develops methods, and procedures supporting improvement of business processes and change management.
    • Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
    • Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
    • Research best business practices within and outside the organization to establish benchmark data.
    • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
    • Develops and authors methods and procedures / job aides, processes and other formalized documents based on business requirements.
    • Determines how new information technologies can support reengineering business processes.
    • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes.
    • Measures performance against process requirements.
    • Organizes, leads and facilitates cross-functional project teams.
    • Has mutual ownership and accountability with business partners on the systems and tools they support.
    • Understands the interdependent architectures, systems and services between multiple functional areas in the Field and at Corporate.
    • Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining methods & procedures and best practices
    • Performs troubleshooting of technical and business processes
    • Understands the implications and applications of emerging technologies along with non-technical processes
    • Delivers presentations and training courses including measurement, analysis, improvement and control.
    • Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives.



    What's In It For You

    At Cox, we reward your hard work with meaningful benefits.

    First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

    We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

    We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

    Who You Are

    Minimum


    • BA/BS Degree with 1 or more years of experience in related field preferred (i.e. change management, business process design, etc.), OR 4 years' experience with no degree
    • Demonstrated problem solving and analytical thinking skills.
    • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization



    Preferred


    • Experience in telecommunications industry desired



    Join the Cox family of businesses and make your mark today!

    USD 52,600.00 - 79,000.00 per year

    About Cox Communications

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

    About Cox

    Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
  • Just Posted

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Customer Care Voice Associate
  • Hashmap
  • Providence, RI FULL_TIME
  • Req ID: 254332 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking or...
  • 10 Days Ago

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Client Relationship Executive I- Cox Business
  • Cox Communications
  • Warwick, RI FULL_TIME
  • Warwick, RI, United States19936_R202439473-4998a1e68d7919c47aa20e4c3e31b406Cox CommunicationsHave you ever tended a flower garden? If so, you know that it takes time, patience and skill to get somethi...
  • 11 Days Ago

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Newport, RI FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • 13 Days Ago

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Manager, Change Enablement
  • Cox Communications
  • Warwick, RI FULL_TIME
  • Cox Communications is searching for a Manager of Change Enablement who will lead the design of the change management strategy for the Supply Chain team through planning, implementation, and reinforcem...
  • Just Posted

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Retail Sales Consultant - AT&T
  • PRIME COMMUNICATIONS
  • Cranston, RI FULL_TIME
  • With almost 2,000 AT&T stores coast-to coast, Prime Communications is AT&T's largest authorized wireless retailer in the United States, and we want you to join us as a Retail Sales Consultant! A Retai...
  • Just Posted

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0 Voice Communications Analyst jobs found in Providence, RI area

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Project Manager: Networking & Telecom
  • Tekvana Inc
  • Quincy, MA
  • Job Description Job Description POSITION OVERVIEW: Location: Quincy, MA (Hybrid) Duration: 2 Years Note: A full backgrou...
  • 3/17/2024 12:00:00 AM

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Supervisor, Search Engine Marketing
  • Horizon Media
  • Job Description Who We Are Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovati...
  • 3/17/2024 12:00:00 AM

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Principal SAP Functional Analyst, Warranty/Service Management
  • Symbotic
  • Auburndale, MA
  • Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through t...
  • 3/16/2024 12:00:00 AM

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Senior Intelligent Automation Engineer
  • Blue Cross Blue Shield of Massachusetts
  • Boston, MA
  • Ready to help us transform healthcare? Bring your true colors to blue. What We Need As a Senior IA Engineer, you will st...
  • 3/15/2024 12:00:00 AM

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Quality Control Analyst II
  • EyePoint Pharmaceuticals, Inc.
  • Watertown, MA
  • Overview: Be Seen and Heard at EyePoint Pharmaceuticals At EyePoint, leadership trusts our employees to get the job done...
  • 3/15/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$66,682 to $85,997
Providence, Rhode Island area prices
were up 1.6% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020