Voice Communications Analyst jobs in Saint Petersburg, FL

Voice Communications Analyst designs, reviews, analyzes, and maintains an organization's voice communications system. Makes suggestions to end users regarding voice communications software and hardware solutions, and offers support and troubleshooting. Being a Voice Communications Analyst ensures uninterrupted access to all voice telecommunication features, including voicemail, ACD or PBX systems. May research and recommend vendors. Additionally, Voice Communications Analyst may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be a Voice Communications Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)

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Rep 1, Cust Svc Internet/Voice
  • SPECTRUM
  • Saint Petersburg, FL FULL_TIME
  • At a Glance

     

     

     

    Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

     

     

    Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

    Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

     

    Who are you?

    No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you’re ready to grow your skills, this is a role with a lot of potential.


    What is the Internet/Voice Representatives role?

     


    It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.

    It’s all about learning and growing.

     


    This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you’ll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.

    With a deliberate path to success.

     


    We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

    The benefits are clear.

     


    In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.


    What's required to get started?

     

     

    The minimum qualifications for the Internet/Voice Representative are:

     


    • Ability to read, write, speak and understand English
    • High School Diploma or GED
    • Preferred qualifications
    • 6 months or more of customer service or related experience
    • 6 months or more of basic technical support experience
    • 6 months or more heavy volume phone experience
    • 6 months or more experience working with computers and multiple software applications

     

     

    Are you ready to join our team?

     

     

    Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.


    CRP114 2024-30045 2024

    Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


    A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

    Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
  • 22 Days Ago

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Analyst
  • NV5
  • Petersburg, FL OTHER
  • Overview NV5 is a provider of engineering and consulting services to public and private sector clients, delivering solutions through six business verticals: Testing, Inspection & Consulting; Infrastru...
  • 24 Days Ago

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Communications Technician I
  • City of St. Petersburg
  • Saint Petersburg, FL FULL_TIME
  • This is highly skilled technical work in the installation, maintenance, repair and ongoing support of electronic communications and computer-controlled programming particularly two-way radios. Work in...
  • Just Posted

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Employee Communications Coordinator
  • City of St. Petersburg
  • Saint Petersburg, FL FULL_TIME
  • This is important professional work in strategic marketing, development of promotional campaigns, programs, and related material, and preparing and providing appropriate, timely, accurate information ...
  • 4 Days Ago

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Associate Communications Manager - Social Media
  • Raymond James Financial, Inc.
  • Saint Petersburg, FL FULL_TIME
  • Associate Communications Manager - Social Media-2400932 Description Job Summary With limited input and using specialized knowledge and skills obtained through education and experience, manages social ...
  • 13 Days Ago

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Data Analyst
  • Foot Locker Corporate Services, Inc.
  • Petersburg, FL FULL_TIME
  • Overview This role is Hybrid based in St. Pete, FL or NYC, NY. Relentlessly committed to fueling a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sne...
  • 20 Days Ago

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0 Voice Communications Analyst jobs found in Saint Petersburg, FL area

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Network Engineer
  • SGA Inc.
  • Bradenton, FL
  • Software Guidance & Assistance, Inc., (SGA), is searching for a Network Engineer for a FULL TIME assignment with one of ...
  • 3/29/2024 12:00:00 AM

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Managing Director, Utilities Customer Programs & Experience
  • Black & Veatch
  • Tampa, FL
  • **Managing Director, Utilities Customer Programs & Experience** Date: Mar 1, 2024 Location: US Company: Black & Veatch F...
  • 3/29/2024 12:00:00 AM

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AV Business Analyst
  • BEST Employment SoluTions, LLC
  • Tampa, FL
  • Responsibilities: Defining Configuration Specifications and Business Analysis Requirements: o Collaborate with stakehold...
  • 3/28/2024 12:00:00 AM

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AV Business Analyst
  • Brooksource
  • Tampa, FL
  • Job Title: Audio/Visual Business Analyst Location: Downtown Tampa Florida Job Description: We are seeking a highly skill...
  • 3/27/2024 12:00:00 AM

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Operational Data Analyst
  • FAMILY SUPPORT SERVICES OF NORTH FLO
  • Largo, FL
  • Job Details Job Location Family Support Services of Suncoast - Largo, FL Position Type Full Time Education Level 2 Year ...
  • 3/27/2024 12:00:00 AM

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Agency Operations Analyst - Hybrid
  • MUFG Bank, Ltd.
  • Tampa, FL
  • Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (M...
  • 3/27/2024 12:00:00 AM

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Business Intelligence Analyst
  • Black & Veatch
  • Tampa, FL
  • **Business Intelligence Analyst** Date: Mar 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together...
  • 3/26/2024 12:00:00 AM

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Project Controls Analyst
  • Black & Veatch
  • Tampa, FL
  • **Project Controls Analyst** Date: Mar 7, 2024 Location: Overland Park, KS, US US Ann Arbor, MI, US Burlington, MA, US H...
  • 3/26/2024 12:00:00 AM

St. Petersburg is a city in Pinellas County, Florida, United States. As of the 2015 census estimate, the population was 257,083, making it the fifth-most populous city in Florida and the largest in the state that is not a county seat (the city of Clearwater is the seat of Pinellas County). St. Petersburg is the second-largest city in the Tampa Bay Area, after Tampa. Together with Clearwater, these cities comprise the Tampa–St. Petersburg–Clearwater Metropolitan Statistical Area, the second-largest in Florida with a population of around 2.8 million. St. Petersburg is located on the Pinellas pen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Analyst jobs
$60,287 to $77,749
Saint Petersburg, Florida area prices
were up 1.1% from a year ago

Voice Communications Analyst in Lima, OH
Ultimately carriers will move to an all IP network with voice becoming another data application," Lee says.
January 21, 2020
Voice Communications Analyst in Springfield, IL
Primarily manages personal wireless communications services (PWCS).
January 30, 2020