Voice Communications Analyst jobs in the United States

Job Responsibilities:

• The Voice Engineer will provide Voice over Internet Protocol (VoIP) and Video support with extensive configuring and troubleshooting of VoIP solutions for an enterprise network. 
• Provide monitoring, incident management, problem resolution, troubleshooting, and reporting on the enterprise infrastructure.
• Provide input or updates as requested/required by the end customer in developing operational configuration manuals and other operational documentation supporting Headquarters, JNOC, and deployed package operations.
• Assist in developing TTPs/SOP documentation to support JNOC daily operations. 
• Document lessons learned that would be part of the JNOC repository to aid with future mission support or troubleshooting.  
• Maintain Master Station Log (MSL) and ticketing systems to include knowledge management, documenting mission support, and troubleshooting on the enterprise network.
• Within 24-hour notice, be prepared to maintain 24x7x365 Tier 2 support functions during Continuity of Operations (COOP) requiring JNOC responsibilities to be relocated within CONUS or OCONUS.  
• Provide input into the COOP plan to ensure operational success within the government’s defined limitations/constraints.
• Participate in the Watch Officer shift change.  
• Provide amplifying details on actions taken during the previous shift, ongoing actions,, and tasks scheduled during the on-coming watch. 
• Immediately report all outages impacting a customer for more than 15 minutes to the Watch Officer.  
• Perform NetOps functions IAW operational mission priorities as defined by operational mission package or government specified priority.  
• If conflicting priorities exist, the government-specified priority takes precedence.  
• Escalate any unresolved incidents or troubleshooting efforts exceeding two hours to the Watch Officer for potential Tier 3 support.  
• Immediately report any related Commander’s Critical Information Requirements (CCIR) or Serious Incident Report (SIR) related to the managed enterprise to the Watch Officer.

Minimum Qualifications:

• A minimum of (5) five years of experience with applying VoIP protocols, VoIP codec, session border controller (SBC), and Unified Computing System (UCS) on an enterprise network.
• CCNA certification
• DoD 8570 IAT Level II certification
• Active Secret Security Clearance
• U.S. Citizenship

Education:

• A high school diploma or equivalent is required.

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision)
• Life Insurance, Accidental Death & Dismemberment, Short- and Long-Term Disability
• Employee Assistant Program (EAP)
• 401(k) Savings Plan
• Professional Development Assistance
• Paid Time Off (PTO) and Paid Holidays
• Employee Referral Bonus Program

About United One Communications

United One Communications is an information technology service provider specializing in cybersecurity, systems engineering, network operations, and program management services for U.S. government and commercial customers.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.