Voice Communications Manager jobs in Daytona Beach, FL

Responsible for development and implementation of programs and strategies that maximize the Company's market-share through the acquisition, retention and growth of Spectrum Community Solutions (SCS) business. This position directs and manages Account Executives and Sr. Account Executives. This position will also identify opportunities for SCS acquisitions and win-backs.

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Responsible for meeting and exceeding budgeted sales goals and quota
• Supervise a Team of SCS Account Executives and Sr. Account Executives
• Oversee the monitoring and tracking of SCS new-build projects using a variety of management reports and tools
• Coordinate and communicate SCS activities with designated leadership and stakeholders to maximize SCS investments and revenues
• Analyze market conditions and manage portfolios for all SCS Account Executives and Sr. Account Executives
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations
• Responsible for the oversight of the SCS Account Executive and Sr. Account Executive commission plan, compliance and achievement to plan.
• Work with Sales Operations team to ensure that contract administration is being maintained in accordance with company objectives.
• Work closely with the legal team on all SCS contracts to ensure compliance and maximize return on investment.
• Develop and implement programs and strategies designed to improve upon and support the Company image and reputation with property owners in the interest of building long-term business relationships
• Respond to competitive threats and work with Legal on all violations of exclusive rights
• Perform public relations and liaison functions with homebuilder's associations, multi-family housing groups and county/city building agencies
• Lead and participate in succession planning
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow Company policy
• Perform other duties as requested by supervisor.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Demonstrated leadership qualities
• Ability to use automated reporting and analysis applications
• Advanced knowledge of Company products and services

Required Education

• Bachelor's Degree in business or related field, or equivalent work experience

Required Related Work Experience and Number of Years

• Sales Management experience - 7
• Project Management experience - 5

Preferred Related Work Experience and Number of Years

• Industry related experience preferred
• Experience in residential property management, or real estate development a plus

WORKING CONDITIONS

• Office environment
• Travel as required may be up to 25%

Mental Requirements

• Organizational agility
• Ability to initiate and bring closure to negotiations
• Ability to communicate and implement strategies and tactics.
• Ability to analyze and interpret data Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Ability to communicate with all levels of management, company personnel, vendors/service providers, and customers (new and existing)
• Ability to listen to and interpret the needs of the customer
• Ability to maintain confidentiality
• Ability to manage multiple projects at one time
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to supervise and motivate others
• Ability to use personal computer and software applications
• Ability to maintain professional demeanor in stressful situations Proficiency with Microsoft Office

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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