Voice Communications Manager jobs in Des Moines, IA

OBJECTIVE:

As a Project Manager you will be an integral part of the CEC team. We help customers run their organizations better through the technology solutions we provide-and you can be part of this essential mission. The Project Manager leads projects to ensure optimal performance and peak efficiencies while overseeing completion of developed company and team goals. Every day is different, challenging, and rewarding.

CEC is a great place to accelerate your career. Here are just some of the things we offer:

• Professional growth- We believe in investing in our employees so they can take exceptional care of our clients. We also offer a lucrative bonus program tied to continuous learning and training.
• Employee focused- We prioritize work/life balance and offer competitive compensation, health benefits, and paid time off so you can put family first.

CORE RESPONSIBILITIES include, but are not limited to the following:

• Project Notification:

o Ensures customer is contacted within 48 hours of project Award.

o Reviews overall project objectives and timelines with customer and establishes ongoing communication strategy.

o Ensures all required project information has been provided to Operations from Sales and Engineering.

o Assigns project related tasks within ConnectWise in relation to project timelines.

• Project Information Review: Reviews all information with key personnel to address questions and unknowns.
• Project Planning

o Evaluates potential problems, impact, and solutions. Coordinate resources, site access, PPE requirements and equipment.

o Creates a project plan with specific milestones to be able to achieve overall project budgets and timelines.

o Assists in the creation of Gantt charts, Risk Register, Site Safety Plans as required.

o Adjust as necessary the project plan and communicate any changes for the duration of the project life cycle to all stakeholders.

• Project Review with Customer: Review system functionality, schedule, and plan with customer. Oversee site walk-throughs to verify locations and identify safety hazards.
• Project Kick-Off Meeting: Lead project Kick-Off meeting and communicate the project plan and reviews all project milestones. Oversee site walk-throughs to verify locations and identify safety hazards with project team.
• Executing Project Plan:

o Perform consistent site evaluations, safety inspections and CEC quality assurances to ensure project plan compliance. Mentor and correct discrepancies, when possible, report reoccurrences when necessary.

o Communicate changes in the SOW and seek Change Order possibilities. Adapt project plan as needed.

o Ensure project punch list and system testing is completed, coordinate customer training, and schedule documentation completion.

o Assists CEC Sales/Engineering in pre-sales functions by sharing and/or compiling specific customer knowledge and design.

o Assist with the onsite training and mentoring of less experienced team members.

o Work alongside the project team to ensure safety and quality objectives are met by adhering to industry codes, standards, and best practices. Project Lead responsibilities as assigned.

• Closing the Project: Perform customer walk-throughs. Submit documentation, obtain customer sign off and verify completion for project fulfillment on all assigned projects.
• Post Project Meetings: Provide input on project management processes, procedures, tools, and best practice improvement. Give recommendations to Sales and Engineering on improvement areas and project successes.
• Service: Responsible to support Service ticket completion as assigned and provide voluntary support to CEC's 24/7 On Call rotation.
• Other Duties as Assigned.

SUPERVISORY RESPONSIBILITIES

• The Project Manager I leads project team while they are working on assigned projects.

MINIMUM QUALIFICATIONS:

• 5 years of technology experience within CEC or similar company.
• 3 years of leadership experience within CEC or similar company
• 2 safety related certifications

• 1 Industry certification (i.e. NICET, Bicsi, CTS, etc.)
• Industry certifications and trainings can/will be obtained during the first year of employment to meet the minimum qualifications when applicable.

PERSONAL ATTRIBUTES:

• Strong interpersonal skills, ability to communicate at all levels of the organization and with staff at remote locations as well as customers.
• Strong organizational, conflict-resolution, problem-solving and creative skills as well as the ability to make decisions based on sound judgment using accurate and timely analysis of available data.
• Must be able to effectively handle stressful situations and manage multiple tasks simultaneously.
• High level of integrity and dependability with a strong sense of urgency and results- orientation.

OTHER SKILLS & ABILITIES:

• General knowledge of communications systems, including audio, video, security, fire alarm, wireless, and data networks.
• PC proficiency is essential (Windows environment) and strong working knowledge of Excel is preferred.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS:

• Problem solving, creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-

orientation.

• The employee is required to be able to climb ladders up to 12 feet high or be in a lift to extended heights.
• The duties of this job require the employee to effectively speak and understand English

language communications.

• The employee is required to stand, walk, climb, sit and use hands and fingers.
• Lifting of objects is required, up to 50lbs.
• Reaching, grasping and carrying activities are also required.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

"Essential duties and responsibilities" describe those functions considered to be essential to the performance of the job. All requirements may be modified to reasonably accommodate individuals with disabilities.

Communications Engineering Company is an Equal Opportunity/Affirmative Action Employer. We are committed to achieving and maintaining a diverse workforce. Qualified females, minorities, veterans, and disabled individuals are encouraged to apply.