Voice Communications Manager jobs in New London, CT

This position is responsible for managing internal communication for the Mohegan Enterprise and serving as a project manager for various projects requiring significant or sensitive messaging. The incumbent will develop and execute an internal communications strategy, ensure company employment brand standards are met, drive consistency in messaging including digital resources for the enterprise (company intranet, career websites, etc.). Also responsible for creating communication copy for newsletters, employer recognition press releases, and enterprise memos. Reporting directly to the Director of People Experience, the position supports all enterprise team member communications ensuring engagement and a positive experience.

The Impact You Will Have

As a key member of the People Transformation team at Mohegan Corporate, this position is responsible for managing internal communication for the Mohegan Enterprise and serving as a project manager for various projects requiring significant or sensitive messaging. The incumbent will develop and execute an internal communications strategy, ensure company employment brand standards are met, drive consistency in messaging including digital resources for the enterprise (company intranet, career websites, etc.). Also responsible for creating communication copy for newsletters, employer recognition press releases, and enterprise memos. Reporting directly to the Director of People Experience, the position supports all enterprise team member communications ensuring engagement and a positive experience.

Primary Duties and Responsibilities includes but not limited to:

• Consult and collaborate with the Chief People Officer (CPO) and Corporate Marketing leadership team on the development of an internal communications strategy for Mohegan Corporate and Enterprise team members.
• Consult and collaborate with the CPO and Corporate Marketing leadership team on the development of company employment brand standards.
• Develop and manage team member communication channels like social media platforms, career websites and enterprise intranet.
• Write copy for, edit, and manage article submissions for Mohegan Corporate newsletters.
• Write copy for Mohegan Corporate and Mohegan enterprise memos and adhere to the employment brand standards.
• Draft press releases and manage the communication efforts for Mohegan employer recognition awards.
• Manage presentation submissions and facilitate Mohegan Corporate’s quarterly leadership meeting, People Summit, etc.
• Design and launch internal communication templates using employment brand standards.
Manage project timelines, communications, and messaging in all forms
• - video, job aids, PowerPoint decks, etc.

Secondary Duties and Responsibilities:

• Project manage initiatives and special projects for the Mohegan Corporate People Team
• Manage communication projects across the Enterprise
• Redesign and maintain recruitment forms, documents and templates
• Create PowerPoint presentations/decks.

Minimum Education and Qualifications:

• Bachelor’s Degree in communications, marketing, advertising, public relations, or other relevant discipline required
• Three to five years of experience in internal communications or a position where writing was significant, global writing experience is helpful
• Previous multi-brand marketing or communication management experience managing internal communication strategies enterprise-wide (multiple locations within the company) including writing copy for senior leaders
• Demonstrated ability to maintain confidentiality
• Exceptional communication abilities, including writing, speaking and active listening
• Advanced PowerPoint, PhotoShop, InDesign and AdobePro skills required.
• In-depth knowledge of best writing and messaging practices for business correspondence, public relations, advertising, marketing and sales copy and social media
• Ability to effectively engage with team members of all levels and across departments
• Great project management skills, including time management, goal-setting, multitasking and prioritization
• Good data analysis, problem-solving and critical thinking skills
• Leadership abilities, including training and mentorship
• In-depth experience navigating change management within an organization
• Previous experience managing an enterprise company intranet is preferred.
• Previous marketing or communications experience in hospitality, casino and/or entertainment/amusement industries preferred
• Experience writing scripts and production of video content preferred

Competencies: Incumbent will master the following competencies while in this position:

• Knowledge of Mohegan corporate and department policies and procedures
• Ability to proficiently navigate the Mohegan Sun HR Portal, Team Member App, and Workday system
• Knowledge of the Americans with Disabilities Act (ADA) as it relates to accessibility standards for communications
• Ability to remain objective and exercise sound judgment
• Sound understanding of Mohegan brand standards

Training Requirements:

• Completion of all system training programs and compliance training

Physical Demands and Work Environment:

• Hybrid, Remote, or Office work environment
• Must be able to be in front of a computer screen for extended periods of time
• Must be able to work various shifts and flexible hours
• Must be able to adapt to ever-changing, fast paced work environment

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan reserves the right to make changes to the above job description whenever necessary.