Voice Communications Manager jobs in Provo, UT
Voice Communications Manager is responsible for managing the policies and procedures of voice communications. Ensures uninterrupted access to all voice telecommunication features including voicemail, ACD or PBX systems. Being a Voice Communications Manager oversees the design and implementation of voice telecommunications networks. Selects vendors and negotiates contracts. Additionally, Voice Communications Manager reviews reports on system specifications in support of system upgrades and makes final decision regarding updates. Involved in long-range or strategic voice communications plans. May require a bachelor's degree in area of specialty. Typically reports to a top management. The Voice Communications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Voice Communications Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Voice Communications Manager jobs
Voice of Customer - Director
- Vivint, Inc.
-
Lehi, UT
FULL_TIME
- Job Description Overview: As a Voice of Customer Director, you will play a pivotal role in managing the Net Promoter System (NPS) and ensuring the continuous improvement of our products and services by implementing and managing a robust closed-loop feedback system, including both the inner and outer loop. You will be responsible for gathering customer feedback both positive and negative, analyzing it, and driving actionable insights that lead to enhanced customer experiences. This role will manage the Net Promoter system and platform, gathering and reporting results, facilitating cross-channel data sharing, defining KPIs, integrating customer data, and leading work to inform customer strategy priorities. This role requires a blend of analytical skills, project management capabilities, and a deep understanding of customer needs and preferences. Key Responsibilities: Design and Implement Closed Loop Feedback Program: Develop strategies and methodologies for collecting, analyzing, and acting upon customer feedback across various touchpoints (e.g., surveys, social media, reviews, and customer support interactions). This includes the inner loop and outer loop. Ensure customer feedback is addressed in a timely and effective manner. Manage Feedback Collection Channels: Oversee the selection, implementation, and maintenance of tools and platforms used for gathering customer feedback, ensuring they are effective and user-friendly. Analyze Feedback Data: Utilize data analytics techniques to interpret feedback data, identify trends, patterns, and areas for improvement, and generate actionable insights. Cross-functional Collaboration: Collaborate with cross-functional teams such as product development, marketing, customer support, and sales to disseminate feedback insights and drive initiatives for improving products and services. Drive Continuous Improvement: Develop and implement strategies to close the feedback loop effectively, ensuring that customer concerns and suggestions are addressed in a timely manner. Use data to measure the impact of customer feedback on business outcomes, including customer retention and revenue growth. Monitor KPIs: Define and track key performance indicators (KPIs) related to customer feedback and satisfaction, providing regular reports and insights to senior management. Customer Experience Optimization: Work closely with UX/UI designers and product managers to translate customer feedback into actionable product enhancements that improve the overall customer experience. Stay Abreast of Industry Trends: Keep up-to-date with industry best practices, emerging technologies, and trends related to customer feedback management and customer experience to continuously enhance the feedback program. Qualifications: Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred). Proven experience (10 years) in a similar role, preferably in a customer-centric organization. Experience managing Net Promoter System (NPS) and inner & outer loop management Strong analytical skills with proficiency in data analysis tools and techniques. Ability to collect and analyze data to drive insights and action Excellent project management and organizational abilities. Exceptional communication skills with the ability to convey complex ideas and insights clearly and concisely to executive leadership Experience working with customer feedback management platforms (e.g., Medallia, Qualtrics, InMoment). Ability to collaborate effectively with cross-functional teams and drive initiatives to completion. Experience working in a fast-paced, high-growth environment A passion for understanding customer needs and a commitment to delivering exceptional customer experiences. Certification in project management or customer experience management is a plus. If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the “Best Home Security Company of 2022” as well as making Forbes’ list of “Best Employers for Diversity 2022”. The company is the largest tech employer in Utah while being Newsweek’s Top 100 “Most Loved Workplaces” in the US for 2021 and is on Inc Magazine’s Best Led Companies list. For more information, visit www.vivint.com. Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.
- 21 Days Ago
General Assignment Reporter
- Brehm Communications
-
Richfield, UT
FULL_TIME
- Gull Communications, a division of Brehm Communications, Inc., is seeking a full-time or part-time General Assignment Reporter for the Richfield Reaper.JOB PURPOSE: Collects and analyzes information a...
- Just Posted
General Assignment Reporter
- Brehm Communications
-
Vernal, UT
FULL_TIME
- Uintah Basin Media, a division of Gull Communications, Inc., is seeking a full-time or part-time General Assignment Reporter for the Vernal Express.JOB PURPOSE: Collects and analyzes information about...
- 23 Days Ago
Wireless Systems Sales Representative
- Idaho Communications
-
Provo, UT
FULL_TIME
- Check out our employee highlight: https://www.daywireless.com/blog/2022/11/21/how-to-work-hard-and-have-fun-in-dws-sales/ This is a base commission role. Guaranteed salary! You have the potential to e...
- 1 Month Ago
Outside Sales (Advertising)
- Brehm Communications
-
Richfield, UT
FULL_TIME
- Do you love your community, enjoy helping your neighbors and friends grow their businesses and have a passion for being successful? Do you enjoy meeting with clients to discuss their business and help...
- 1 Month Ago
Sales Representative (Outside)
- Brehm Communications
-
Vernal, UT
FULL_TIME
- Pursue you sales career with UB Media and the Vernal Express!UB Media | Where you go to know!Salary positions available CommissionFull-time employees are eligible for: Benefits, Vacation, Sick, Holida...
- 1 Month Ago
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0 Voice Communications Manager jobs found in Provo, UT area
Senior Manager, Communications
- Recursion
-
Salt Lake City, UT
- Your work will change lives. Including your own. The Impact You'll Make Recursion is a leading TechBio company decoding ...
- 4/26/2024 12:00:00 AM
Commercial Relationship Manager/Branch Manager III
- Altabank
-
Orem, UT
- About the Role: Altabank, Division of Glacier Bank, is looking for a Commercial Relationship Manager/Branch Manager III ...
- 4/26/2024 12:00:00 AM
Lead Sr. Project Manager
- Blue Signal Search
-
Salt Lake City, UT
- Our client, a top international firm specializing in design-build and EPC services, delivers all-inclusive solutions for...
- 4/26/2024 12:00:00 AM
Lead Developer - PWM Client Communications
- Goldman Sachs
-
Salt Lake City, UT
- MORE ABOUT THIS JOB: In Private Wealth Management, we help our clients pursue their wealth management goals through care...
- 4/25/2024 12:00:00 AM
Lead Sr. Project Manager
- Blue Signal Search
-
Salt Lake City, UT
- Our client, a top international firm specializing in design-build and EPC services, delivers all-inclusive solutions for...
- 4/23/2024 12:00:00 AM
Colleague Software Programmer (100% Remote)
- Serigor Inc
-
Salt Lake City, UT
- Job Title: Colleague Software Programmer (100% Remote) Location: Auburn Hills, MI Duration: UP to 3 Years Job Descriptio...
- 4/23/2024 12:00:00 AM
Operations Manager
- High Country Lighting
-
Orem, UT
- Job Description Job Description We are looking for someone extremely reliable, and self-motivated with great leadership ...
- 4/22/2024 12:00:00 AM
B2B Digital Marketing Coordinator
- Airespring
-
Salt Lake City, UT
- Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivit...
- 4/22/2024 12:00:00 AM
About Provo, Utah
Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County.
Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water.
The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Voice Communications Manager jobs
$114,404 to $151,823
Provo, Utah area prices
were up 2.3% from a year ago
were up 2.3% from a year ago
What does a Voice Communications Manager do?
Voice Communications Manager in Virginia Beach, VA
As Infrastructure and Voice Communications Manager, you will lead the development, management and implementation of the Trusts data and telephony network, Voice Recording and mobile data strategy including the necessary integration between a number of services.
December 11, 2019
Voice Communications Manager in San Diego, CA
Change your voice from male to female, female to male, young to old, robotic, echo.
February 11, 2020
Voice Communications Manager in Stockton, CA
Exploring new ways of thinking about voice in the workplace.
January 31, 2020