Volunteer Coordinator - Hospice jobs in Binghamton, NY

Food Bank of the Southern Tier Seeks a Volunteer Coordinator

We believe in work-life balance!

At the Food Bank of the Southern Tier, we are committed to creating a future without hunger where access to healthy food by all is recognized as fundamental to the well-being and success of individuals and the foundation of a strong, vibrant society. We are striving to be a client-focused, engaged, high-performing team, leading a collaborative effort across our region to ensure equitable access to nutritious food through our values of Integrity, Learning, Inclusion, Caring, Respect, and Abundance.

Are you passionate about building strong relationships and empowering volunteers to fight hunger?

In this rewarding role, you'll be the heart of our volunteer program, fostering connections and creating meaningful experiences for those who dedicate their time to the FBST.

We're looking for someone who:

· Has a passion for the Food Bank's mission and fighting hunger in our community.

· Thrives in a fast-paced collaborative environment and enjoys building relationships.

· Is a team player who can collaborate effectively with diverse groups.

· Possesses excellent communication, organization, and time management skills.

FBST offers a rewarding work environment where you can make a real difference!

Join us and be a part of something bigger!

Starting Wage: $23.00 - $25.00 per hour based on a 35-hour workweek.

Standard Work Schedule: Monday – Thursday, 8:00 am – 4:00 pm, and Friday, 8:00 am – 1:00 pm.

PRIMARY FUNCTIONS:

The Volunteer Coordinator acts as the primary point of contact for the Food Bank of the Southern Tier's (FBST) Production Volunteer Program, fostering connections with the annual fundraising initiatives. Within the Production Volunteer Program, the coordinator facilitates volunteer engagement in daily operational tasks such as receiving, sorting, repacking, and order-building. This role involves orchestrating meaningful activities and experiences that foster strong relationships with volunteers, aligning their skills and availability with suitable opportunities. Establishing and nurturing a positive rapport with individual volunteers and volunteer groups is a key aspect of the position, aimed at enhancing their dedication to the FBST mission. Additionally, the Volunteer Coordinator oversees volunteer recruitment, retention, and recognition efforts, conducts program outreach, and evaluates program effectiveness to ensure a high-quality volunteer experience while meeting the Food Bank's production requirements.

SPECIFIC DUTIES:

Volunteer Engagement & Management

· Guarantee outstanding volunteer experiences by handling incoming calls, coordinating schedules, and confirming commitments from both individual and group volunteers.

· Collaborate with community-based volunteer organizations, including churches, college groups, local businesses, and individuals, to promote upcoming events and cultivate interest in volunteering for the Food Bank's initiatives.

· Ensure positive volunteer experiences by matching volunteers with appropriate projects and ensuring their safety and engagement.

· Work cooperatively with the Production Team and/or other departments to identify volunteer needs and schedule volunteers, ensuring that volunteers are safe, feel appreciated, and are engaged in appropriate projects best fitting their skills and abilities.

· Work hands-on with volunteers on various projects such as food sorting, repacking, order-building, cleaning work areas, and building food boxes.

· Oversee the orientation and volunteer experience process.

· Coordinate orientation, tours, and stewardship activities.

· Gather feedback to improve volunteer experiences.

· Develop and coordinate volunteer recognition events and celebrations.

· Recognize volunteers and their commitment to FBST's mission through thank you letters, certificates, picnics, and milestone celebrations.

· In collaboration with the Production team, evaluate each volunteer's job performance and appropriately address any volunteer issues and/or concerns.

· In partnership with the Development & Community Engagement (DCE) team, cultivate relationships with corporate and community groups to encourage financial support.

· In coordination with the Corporate Partnerships Manager, integrates corporate volunteers into the organization's fundraising strategy.

Communication & Collaboration

· Communicate regularly with the Production team about volunteer shifts, corporate and business volunteer groups, and matters impacting the Volunteer Production Program.

· Assist in developing tools and programs to strengthen volunteers' understanding of the Food Bank and offer hunger education opportunities. Periodically evaluate the program utilizing volunteer surveys, gathering feedback, and assessing performances; provide program recommendations and adjustments, as needed, to strengthen the program and volunteer's overall experience.

Reporting & Recordkeeping

· Enter and maintain accurate volunteer data in Raiser's Edge, ensuring it reflects up-to-date contact details, communications, and significant engagements with individual volunteers, corporate entities, and other volunteer groups.

· In coordination with the Communications team, create promotional materials for the Food Bank's website to recruit volunteers and increase awareness.

· Coordinate and implement volunteer policies and procedures, including agreements, waivers, and safety protocols.

· Utilize Volunteer Hub and Raiser's Edge for efficient volunteer management and reporting.

· Showcase expertise in utilizing the Volunteer Hub online registration software, ensuring a seamless and user-friendly registration process for volunteers. Continuously optimize the registration process to be efficient and adaptable, allowing for adjustments and improvements as necessary to enhance the volunteer experience.

· Utilize Raiser's Edge proficiently to monitor and analyze volunteer data, ensuring efficient volunteer relations and program management, including tracking volunteer hours, service dates, preferences, accomplishments, and other relevant data to enhance the effectiveness of the volunteer program.

· Regularly assess the program's effectiveness by conducting volunteer surveys, collecting feedback, and evaluating performance. Utilize the data to offer recommendations and implement necessary adjustments to enhance the program and improve the volunteer experience.

General

· Perform other duties as assigned.

QUALIFICATIONS:

• Associate degree plus 2 years’ experience or equivalent combination of education and experience in volunteer coordination or a customer service role is preferred.
• Prior experience in a Nonprofit Organization is a plus.
• Proficiency in using Microsoft Word, Excel, Outlook, Publisher, PowerPoint, and Teams is strongly preferred.
• Knowledge of Volunteer Hub and Raiser’s Edge.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent group facilitation skills.
• Strong organizing and planning skills with the ability to multi-task and prioritize duties.
• Certified in SERV Safe (must be obtained within 180 days after hire).
• Proven success in building effective working partnerships.

The Food Bank of the Southern Tier is committed to creating a diverse, equitable, and inclusive environment and is proud to be an equal opportunity employer. Individuals who bring that perspective and support diversity, equity, and inclusion in all forms are strongly encouraged to apply.

WHAT WE OFFER:

Food Bank of the Southern Tier offers a well-rounded and comprehensive benefits program to our full-time workforce members who work 30 or more hours per week.

• Full-time, non-exempt position, working 35 hours per week. We believe in work-life balance!
• Paid Time Off, 10 days to start, 15 days after 1st Anniversary.
• Holidays 12-14 paid holidays and a flexible, family-friendly schedule.
• Medical, Dental, & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability
• Critical Illness Insurance
• Supplemental Insurance
• Flexible Spending Account
• Health Savings Account
• Legal & Identity Plans
• Employee Assistance Program
• 6% Pension
• Employee 403(b)
• My Better Benefits – provides discounts and savings on thousands of products and services.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• Associate (Required)

Experience:

• Volunteer Coordination: 2 years (Required)

Work Location: In person