Volunteer Coordinator supervises and leads the daily undertakings of a volunteer program to attract, inspire, train, and deploy volunteers. Leads the recruiting, interviewing, and hiring of volunteer workers. Being a Volunteer Coordinator is responsible for training and educating volunteers. Motivates and inspires volunteers to encourage teamwork. Additionally, Volunteer Coordinator evaluates and reviews volunteer schedules and makes adjustments as necessary. Ensures that the activities of the volunteer workers meet the needs of the organization. May require a bachelor's degree. Typically reports to a manager. The Volunteer Coordinator supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Volunteer Coordinator typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Department: Development (Volunteer Team)
Reports to: Senior Manager of Engagement and Marketing
Supervises: Volunteers
JOB SUMMARY
As part of the Volunteer Engagement Team, the Volunteer Operations position ensures an excellent experience for individuals who volunteer in support of the mission of Second Harvest Food Bank of East Tennessee. This is accomplished by providing operational support to volunteers during volunteer shifts. Imperative to this role is a positive attitude, strong interpersonal communication skills, and the ability to interact with individuals from a variety of backgrounds. The Volunteer Operations position may be required to complete other tasks as assigned by the Development Department in support of Second Harvest Food Bank of East Tennessee’s mission.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must work closely with the Development Department, the Volunteer Engagement Position, Procurement Coordinator and Programs Department. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position.
Volunteer Engagement
Volunteer Operations Logistics
Reporting
Requirements
REQUIRED SKILLS
Education, Training & Experience
1-3 years of experience in the oversight and management of a volunteer program. Previous experience working in nonprofit or human service organizations is preferred. Warehouse experience is a plus.
Knowledge, Skills & Abilities
Excellent verbal communication skills
Must have basic excel, office 365, and computer knowledge.
Must be able to exercise good judgment and discretion.
Able to operate a forklift (or be willing to be trained on a forklift)
Able to effectively supervise and delegate responsibilities to volunteers.
Able to manage time effectively and to work independently with minimum supervision.
Able to work cooperatively with other SHFB staff, volunteers, and agency personnel, especially with the Volunteer Services Coordinator
Able to represent the SHFB in a courteous professional manner.
Knowledge of correct way to lift heavy items and possess the physical ability to do so.
The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.
SCHEDULE
Tuesday-Saturday 8:00am-4:30pm
Note: Full time staff is required to work special events which may be on weekdays, weeknights, and weekends or regularly scheduled “off” days.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to; finger, handle, or feel; reach with hands and arms; talk to hear; taste or smell. The employee frequently is required to stand; walk; sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move 50-100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must also be able to work in both a hot and cold environment.
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