Wealth Management Specialist, Sr. jobs in Providence, RI

Wealth Planning Coordinator

job description

Purpose:

The Wealth Planning Coordinator partners with the advisor team to foster client relationships and assist clients achieve their goals. This position is responsible for the coordination and overall management of client account documentation and maintenance. The WPC collaborates with the advisor team to prepare client reports and maintains contact with clients to provide or obtain updated information. This valuable role schedules client meetings with preferred staff and troubleshoots problems while maintaining a positive and client-centric approach.

Wealth Planning Coordinator Essential Functions: 60%

§ Provide first line of client contact and serve as a liaison between advisors and clients

§ Assist clients with inquiries/requests or re-direct, as appropriate

§ Responsible for new client onboarding and welcome process

§ Oversee the asset transfer process: establish rapport with custodial contacts to ensure timely and accurate completion of requests

§ Establish, service, monitor, and maintain client investment accounts

§ Handle client-initiated changes and transactions:

o Review, update, and maintain beneficiary forms

o Receive and process on-demand distributions from accounts

o Electronic Funds Transfer (EFT) establishment or termination

o Adding check writing ability to accounts

o Journaling of assets between accounts

o Address and other demographic information changes

o Gifting of assets to donor advised fund, charities, or other broker/dealers

§ Enter/file trades, as needed; ensure information is uploaded in accordance with cutoff times

§ Order and prepare pickups for check or paperwork submission

§ Process incoming checks and screen incoming account paperwork for accuracy

§ Coordinate investment policy statements

§ Maintain client database for monitoring deposit, transfer, and new accounts

§ Enter notes in CRM database daily, based on advisor-client interactions. Input advisor, and appropriate non-advisor, dictation. Work to ensure data integrity in all databases

§ Coordinate with custodians to resolve outstanding service issues including undeliverable mail, mismatched Social Security numbers, missing paperwork, insufficient account authorizations, and misrouted issuer communications

§ Utilize all available resources to determine the most efficient and accurate methods to accomplish client service requests

§ Prepare and proof-read reports; check documentation and electronic data for errors

§ Initiate client correspondence

§ Assemble and package materials for client mailings (meeting manager)

§ Make sure CRS (client relationship summary) documentation is done

Support Advisor Essential Functions: 40%

§ Assist in the gathering and organizing of client data necessary to develop a financial plan: client financial statements, tax returns, estate planning documents

§ Data entry/integration with wealth planning software (Wealthvision/Precise FP)

§ Review client data and files for completeness

§ Utilize various financial analysis programs to produce requested results sought by the financial planner and/or advisor. Perform review of output for completeness and accuracy

§ Assist with investment and trading issues (such as basis, transfers, cash flows, etc.), as needed

§ Conduct special and routine investment/portfolio or planning research projects, as requested by advisors and technical specialists

§ Provide support to advisors on research for tasks, clients, and other areas as required

§ Assist advisors to make sure RMD’s are satisfied including client outreach

§ Research and calculate client cost basis

§ Coordinate investment management performance reports including reconciling the report and checking to be sure all securities are priced

§ Provide management with updates and reports, as needed, on the status of client investment activities

§ Attend client meetings, as needed, in a technical, supporting and learning role

§ Proactive client outreach, pre-appointment planning

§ Enter notes in CRM database, based on client interaction

§ Work to ensure data integrity in all databases

§ Compose and generate correspondence and client documents, including spreadsheets and reports

Knowledge, Skills, Education and Experience:

§ Proficiency in Word, Excel, PowerPoint, Outlook, CRM software (Redtail)

§ Working knowledge of a variety of investment tools (Wealthvision/Morningstar)

§ Excellent verbal and written communication skills

§ Ability to work independently and establish priorities

§ Ability to handle multiple requests simultaneously and respond quickly

§ Highly organized, with absolute attention to detail

§ Excellent problem solving abilities

§ Excellent research abilities

§ Excellent follow-through and communication to team members regarding status of open items

§ Ability to recommend procedures and reporting to improve the effectiveness of the team

§ Client-first attitude

§ Team player, collaborative, able to work with and through others

§ Ability to project a professional image of her/him self and the firm to clients by the way in which he/she conducts himself and the quality of the work produced

§ High School Diploma required. Associate’s Degree or Bachelor’s Degree desired in business administration or related field

§ Minimum of 3-5 years proven success in an administrative support function in an investment environment

§ Hold Series 7 license, or able to obtain Series 7 license within 6 months of hire