Wealth Management Specialist, Sr. jobs in Worcester, MA

Summary of responsibilities
This position is responsible for providing administrative and technical support to the advisor to facilitate client growth.

Principal responsibilities

• Help advisor prepare for client meetings.
• Anticipate advisor needs and handle them proactively.
• Make suggestions to systematize and improve office functions.
• Develop processes for tracking all business and handling paperwork.
• Track all pending business paperwork; when documents are outstanding, update pending business summary sheet for advisor’s attention; track and tally all outstanding work weekly.
• Complete all forms correctly and submit them within one business day.
• File client statements, correspondence, and agreements completely within five business days.
• Use excellent customer service skills to build client relationships.
• Answer phone and handle all client service issues within capacity
• Tentatively schedule all wholesaler meetings without consulting advisor.
• Use CRM system efficiently to schedule client meetings and marketing activities and to enter new contacts.
• Use Commonwealth’s services, such as COMMunity Link® and online trading, efficiently.

· Regularly review Commonwealth news items, technology updates, and e-mail communications; report pertinent information back to advisor.

• Assist with data entry of all client financial information.
• Track and order all supplies.
• Draft letters, as directed by advisor.
• Prepare and send outgoing mail.
• Assist advisor with marketing efforts, such as following up with referrals, updating contact management system with names of prospects, and spearheading drip mailing programs for prospects and clients.
• Spearhead special projects, such as creating a company website.

Required knowledge/skills/competencies

• Ability to think on one’s feet
• Ability to work independently and differentiate between matters that should be handled alone versus those that require advisor assistance
• A conscientious nature and strong interpersonal skills
• Ability to maintain attention to detail while under pressure, as well as to view details in the overall context of the client’s circumstances
• Strong organizational skills
• Proficiency in using Commonwealth resources (e.g., COMMunity Link, Operations Manual, and written office procedures)
• Ability to proactively relate client concerns to advisor
• Ability to identify and solve problems
• Ability to use multiple technology platforms (e.g., GoldMine, Wealthscape℠, etc)
• Proofreading (or quality assurance) skills to ensure that own work is in accordance with advisor or Commonwealth criteria

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

License/Certification:

• Series 7 (Preferred)

Work Location: In person