Web Customer Support Specialist jobs in Albany, GA

ACT Vocational Specialist

Are you looking to do meaningful work helping others in the community?
 

AmericanWork, LLC.is part of Pathways, one of the largest national providers of accessible, outcome-based behavioral and mental health services.  We offer paid training, career advancement opportunities, medical/dental/vision, PTO, paid holidays, and much more (see below)! We realize that your growth is paramount to our continued reputation of quality and service excellence, so we are ready to invest in YOU from day one!
 

Perks of this role:

• Flexible schedule, primarily day shift
• 8 hour shifts 
• Bonus opportunity each pay period based on service delivery
• Stability and growth working for a national agency

ACT Program: 

Assertive Community Treatment (ACT) was created in the 1970s and is one of the oldest and most widely researched evidence-based practices working with severe mental illness adult clients, ages 25 and older.  By providing person centered assistance including housing, recovery, vocational support, nurse/psychiatrist and therapist services, we enable clients to eventually transition to lower levels of care programs or move toward independence, increasing their quality of life.  Clients may include adults with a history of trauma, homelessness, frequent hospital stays, refugees, and clients who have not responded well to traditional outpatient care.

About your Role:

Our Vocational Specialists work as a member of the ACT team, advocating and working with your assigned adult clients.  The team is comprised of several members, each with their own focus with the client, including housing, vocational services, therapy, medical, and substance use.  As our Vocational Specialist, you will focus on client’s employment goals, assessing the effect of their mental illness on employment, and engaging the client in creating and implementing an Individual Recovery Plan (IRP).  This IRP will focus on the client’s self-articulated goals and objectives, recovery risk factors and relapse prevention ideas, strengths, personal and employment barriers, emotional triggers, and their personal definition of recovery.  You will create a strategy based on the client’s employment interests, skillsets, and challenges and provide training, support, and skills to aid the client in gaining and maintaining employment.  This position will educate them on financial management, the pros and cons of disclosing disability aspects to employers, the impact of increased wages on eligibility and disability, housing, or other income determined services.  As the client’s advocate, you will link them to necessary services in the community to assist with their goal of employment.  You will further assist with pro-active crisis intervention and a job support plan to prepare them for continued employment in this role.   This position includes client transportation as needed and one week on-call rotation every 6 weeks, handled virtually or in person, depending on the situation.  For optimal client success, you will meet with clients in the local community primarily.

What we are looking for:

• 1 year or more of verifiable vocational rehabilitation training and/or experience
• Meets one of the following:
  • High School Diploma/GED
  • Associate’s Degree or higher in any subject
  • 2 years of college coursework (60 semester hours or more)
• Professional and courteous communication (verbal and in writing) and knowledge of Microsoft Word and Quicken programs
• Valid Georgia Driver’s License and clean Motor Vehicle Record (MVR);
• Clean Criminal Back Ground Check (no conviction or credible evidence of abuse, neglect, or sexual exploitation-child or adult)

What we offer:

• Full Time Employees:
  • 7 Paid Vacation days that increases with tenure each year to a max of 5 weeks
  • Separate Paid Sick leave that rolls over each year (don’t waste your PTO being sick!)
  • 9 Paid Holidays
  • Medical, Dental, Vision plan options
  • Employee Assistance Program
• All Employees:
  • 401 K Plan
  • Pet Insurance
  • Mileage reimbursement
  • Financial Wellness program webinars and tools
  • Dell Discounts
  • Verizon discount
  • Perks @ Pathways (movie, shopping, hotel, concert and sporting event discounts)
  • Opportunities for advancement in our national company! As we grow, you grow with us!

To Learn More About Us:
Pathways @ http://www.pathways.com/mission-vision-and-values/
AmericanWork @ https://www.pathways.com/georgia

Positions open throughout Georgia @  https://americanwork-llc.careerplug.com/jobs

Pathways is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.