Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job description
We at Coforge have an urgent need for Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved. If interested, please feel free to reach me at #Desk: 972-972-4531 / 304 407 3336 or Shabnam.shaikh@coforge.com.
Responsibilities
· Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
· Work call queues, call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.
· Check insurance websites for proof of coverage and printing proof for data entry
· Contact agent to verify Break In Coverage (BIC) dates
· Assist Customer Service Coordinator as needed
· Help in all other (Non Assigned) queues when needed
· Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
· Attend departmental meetings as requested
· Maintain appropriate, professional working relationships with clients and other employees
· Other related projects as assigned
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
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Work Location: In person
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0 Web Customer Support Specialist jobs found in Augusta, GA area