Web Customer Support Specialist jobs in Austin, TX

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Drupal Developer
  • Technology Support Specialist
  • Austin, TX CONTRACTOR
  • ur development team is seeking a Senior Level Drupal Developer who is proficient in Drupal theming, site building, and/or backend development. Ideal skills include PHP, Javascript/jQuery, and HTML/CSS/Twig templating. The ideal candidate would be active in the Drupal community, contributing back to the Drupal code base via patches, contributed modules, or themes.

    Ideal skills include:

    • Building, extending, and configuring Drupal sites using core and contributed modules
    • Creating custom modules
    • Ability to theme Drupal sites using TWIG, and/or using JS and CSS for decoupled implementations
    • Ability to leverage and extend front-end pattern libraries if needed
    • Develop performant mobile-first experiences
    • Strong background in PHP and MySQL
    • Experience working with Drupal distributions
    • Drupal 8 knowledge and experience
    • Full Drupal deployment experience: installation, configuration, and production
    • Web accessibility guidelines knowledge
    • Experience working collaboratively using version control (Git)
    • Ability to prioritize shifting initiatives
    • Strong communication skills and problem-solving skills
    • Agile and Scrum experience
    • Developing traditional and decoupled experiences
    • Experience in automated testing

    Culture Fit:

    • You are comfortable being self-directed and taking ownership of work
    • You are detail oriented, nothing gets by you
    • You like to level up your skills and knowledge, and are constantly learning
    • A collaborative team environment is where you thrive
    • Additional Desired Technical Skills and Experience
    • Interest or experience in security (pentesting, identifying and remediating security issues, etc.)
    • Quality Assurance (QA) testing and automation experience (unit testing, functional testing, CI/CD testing automation, etc.)
    • Performance optimization and/or testing experience (Lighthouse testing, reverse caching proxy configuration, Redis, Memcached, etc.)
    • Acquia and/or AWS experience is a plus
    • Drupal or Symfony Certifications preferred
    • An active player in the open source community (high level of commitment and contribution)
    • Experience with front-end build tools
    • Familiarity with Atlassian tools like Jira and Confluence
    • Knowledge of GraphQL

    Bonus Points:

    • You attend community meetups or conferences and share knowledge with others in the field
    • You love open source and have a history contributing to open source projects

    About the Department:

    Information Technologies vision is to be a catalyst in developing new business opportunities, sustaining strategic partnerships with our customers and supporting the future growth of Client. This vision is realized by aligning our work to corporate goals and market forces in order to deliver innovative business solutions in a reliable, secure and compliant manner while positioning us for future technology & market change. We deliver on these imperatives through the use of best people, best methods, best partners, enabled by a flexible & scalable architecture to deliver business value.

    Through this vision, we achieve our mission to provide innovative business solutions that enable & drive value in a timely, reliable, secure and cost-effective manner.

    Education:

    • 4 Year degree preferred but not required
    • Drupal or Symfony Certifications preferred but not required

    Job Type: Contract

    Pay: $54.70 - $64.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance

    Schedule:

    • 8 hour shift

    Experience:

    • BULK5: 4 years (Required)

    Ability to Commute:

    • Austin, TX (Preferred)

    Ability to Relocate:

    • Austin, TX: Relocate before starting work (Preferred)

    Work Location: In person

  • 9 Days Ago

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Customer and Events Marketing Manager, AWS for Healthcare and Life Sciences
  • Amazon Web Services, Inc. - A97
  • Austin, TX FULL_TIME
  • 2 years of professional non-internship marketing experience Experience using data and metrics to drive improvements Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables...
  • 2 Months Ago

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Customer Support Specialist
  • Envoy
  • Austin, TX FULL_TIME
  • About the Role The ideal candidate is a technically proficient and dedicated customer advocate capable of dissecting and resolving intricate customer queries; a self-starter driven by motivation to ex...
  • Just Posted

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Customer Support Specialist - FT
  • At Home
  • Pflugerville, TX FULL_TIME
  • $14.25-18.53/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • Just Posted

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Customer Support Specialist - PT
  • At Home
  • Cedar, TX PART_TIME
  • $11.75-15.28/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
  • Just Posted

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Customer Support Specialist
  • Purple Communications Inc
  • Austin, TX FULL_TIME
  • Customer Support Specialist Job Description Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of on...
  • Just Posted

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0 Web Customer Support Specialist jobs found in Austin, TX area

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FT Customer Support Specialist (Work From Home)>
  • Quartet Health
  • Austin, TX
  • [Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6...
  • 5/9/2024 12:00:00 AM

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FT Customer Support Specialist (Work From Home)>
  • Quartet Health
  • Pflugerville, TX
  • [Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6...
  • 5/9/2024 12:00:00 AM

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FT Customer Support Specialist (Work From Home)>
  • Quartet Health
  • Buda, TX
  • [Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6...
  • 5/9/2024 12:00:00 AM

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FT Customer Support Specialist (Work From Home)>
  • Quartet Health
  • San Marcos, TX
  • [Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6...
  • 5/9/2024 12:00:00 AM

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FT Customer Support Specialist (Work From Home)>
  • Quartet Health
  • Georgetown, TX
  • [Call Center / Remote] - Anywhere in U.S. / $47,500 per year + bonuses / Medical, dental + vision coverage / 401K / 9a-6...
  • 5/9/2024 12:00:00 AM

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Customer Support Specialist
  • DealHub Ltd
  • Austin, TX
  • ** Customer Support Specialist** Customer Success USA, Austin **Description** DealHub.io is known for its professional a...
  • 5/8/2024 12:00:00 AM

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Senior Private Wealth Banker
  • BOK Financial
  • Austin, TX
  • Req ID:74034 Location: Austin -AUS, Dallas -DAL, Houston -HOUS, Grapevine -GRPV, San Antonio -SANAN, Woodlands -WDLND Ar...
  • 5/8/2024 12:00:00 AM

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Customer Support Specialist
  • Anthem IQ, Inc.
  • Austin, TX
  • **Customer Support Specialist** Austin, TX / Customer Success / Full Time **About the Role** As a Customer Support Speci...
  • 5/7/2024 12:00:00 AM

Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$52,048 to $73,164
Austin, Texas area prices
were up 1.2% from a year ago

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