Web Customer Support Specialist jobs in Charleston, WV

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Child Support Specialist Trainee

• Minimum Qualifications: High school diploma or equivalent AND 4 years of clerical or paraprofessional experience
• Nature of Work - Under close supervision, these positions operate in a training capacity developing familiarity with child support laws, regulations, and policies and the program and services of the Bureau for Child Support Enforcement (BCSE). These positions will work closely with Child Support Specialists learning general case work and/or financial case work. Perform related work as assigned.

Child Support Specialist 1

• Minimum Qualifications: Bachelor’s degree
• Nature of Work - Child support enforcement work. Through formal classroom training and on-the job training, job assignments are designed to develop familiarity with child support laws, regulations, and policies and the program and services of the Bureau for Child Support Enforcement (BCSE). Will work closely with other Child Support Specialists. Appointments are almost always made at CSS 1 level. Level 2 is the full performance level.

Examples of Work

• Acquires the knowledge and abilities to manage a caseload in the area of child support enforcement.
• Becomes familiar with agency policy and state and federal law.
• Locates parents, assets, and sources of income.
• Calculates the child support formula.
• Attends hearings to gain experience, assist legal staff, or give testimony regarding specific cases.
• Completes application for services, explains policy as it relates to cases.
• Researches legal sources such as statutes, court opinions, rules and regulations.
• Drafts complaints and other legal documents for use by the BCSE Attorney.
• May direct clerical personnel in the preparation of legal documents for BCSE Attorney.
• Compiles case information by reviewing public documents, interviewing customers or gathering information from other agencies.
• Prepares and maintains case files for the BCSE Attorney.
• Prepares summaries and reports, as needed.
• Evaluates cases to determine appropriate legal and administrative actions, under guidance of the BCSE Attorney, in compliance with state and federal laws.
• Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues.
• Composes routine correspondence.
• Acquires interviewing techniques and skills.
• Maintains confidentiality of information.

Knowledge, Skills and Abilities

• Ability to learn federal and state child support laws.
• Ability to learn and apply BCSE policies and regulations.
• Ability to learn and use the Child Support Enforcement automated system.
• Ability to learn the procedures of the court system and legal proceedings and principles pertaining to child support enforcement.
• Ability to communicate well with others, including unwilling or hostile customers.
• Ability to effectively interview clients to gather information.
• Ability to use basic keyboard data entry.
• Ability to work in team setting.
• Ability to learn job related software programs.

Job Type: Full-time

Pay: $29,047.00 - $53,736.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Work Location: In person