Web Customer Support Specialist jobs in Dayton, OH

Summary:

Join us in a seasonal advisor role within our dynamic insurance office environment. As a Seasonal Renewal Support Specialist, you will play a pivotal role in retaining Medicare clients during the Annual Enrollment Period (AEP) which runs from October 15 through December 7. This individual contributor position involves responding to client inquiries via phone and conducting back-to-back appointments in person, over the phone, or via Zoom. Successful candidates will undergo comprehensive training, including the opportunity to obtain the Accident & Health Insurance license if not already licensed (training provided and paid for).

Key Responsibilities:

• Respond to high volume client inquiries promptly and professionally via the phone queue.
• Conduct scheduled appointments with clients that involve presenting and discussing Medicare insurance plan benefits.
• Provide exceptional customer service to ensure client satisfaction and retention.
• Collaborate effectively with team members to achieve department goals.
• Adhere to company policies, procedures, and regulatory requirements.

Position Details:

• Position type: Seasonal, hourly, non-exempt. June - December with an opportunity to turn permanent
• Location: in office position, reliable transportation required
• Training provided: 8 weeks of paid comprehensive in-person training including a licensing course if not currently licensed. Position will not continue if the trainee does not pass the licensure course. 6 weeks of the training will be in the Miamisburg (Dayton area) office. Those selected to work in Blue Ash will be compensated for mileage (approximately $220/week for 5 days) and an hour additional pay for travel.

Qualifications:

• High School Diploma or equivalent.
• Successful completion of the Accident & Health Insurance exam required (paid training/licensing course provided internally).
• Prior experience in customer service, sales, or insurance-related roles is advantageous.
• Excellent communications skills, both verbal and written
• Ability to build rapport with clients.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person