Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
We are hiring a REMOTE Customer Service Representative to manage incoming customer queries and field questions regarding their policy. You will process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be have a friendly demeanor, display empathy, patience and have experience working with computers.
Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
What we are offering: This is a chance to get an opportunity as an independent contractor and see if you like the schedule, the people, the work and the company. If we both like what we see you can potentially come on board as an employee with our organization.
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Job Type: Full-time
Pay: $16.00 per hour
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Work Location: Remote
0 Web Customer Support Specialist jobs found in Gary, IN area