Web Customer Support Specialist jobs in Knoxville, TN
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Intuit Customer Support Specialist
- Foundever
-
Talbott, TN
FULL_TIME
-
Sykes and Sitel are now Foundever™
At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.
Responsibilities:
Handle inbound service calls
Drive customer satisfaction through voice, chat, and/or email communications
Navigate through multiple systems and tools
Ongoing training and skill development
Qualifications:
THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814
Strong communication skills, including the ability to navigate between screens while assisting customers
Problem-solver with a can-do attitude
Eager to advance your career with a reliable company
Enjoy working independently and with a team
Must be 18 years of age
High school diploma (or GED equivalent)
Must pass a background check
A fantastic opportunity:
The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.
You’ll Enjoy:
An award-winning culture built on 35 years of industry-leading experience and a commitment to improving the employee experience. Enjoy working on site! You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
About the Company:
Foundever
- 6 Days Ago
Customer Support Specialist
- Foundever
-
Bybee, TN
FULL_TIME
- Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
- 6 Days Ago
Customer Support Specialist
- Foundever
-
Talbott, TN
FULL_TIME
- Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
- 6 Days Ago
Intuit Customer Support Specialist
- Foundever
-
Morristown, TN
FULL_TIME
- Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
- 7 Days Ago
Product Specialist / Customer Support
- Penguin Chillers
-
Knoxville, TN
FULL_TIME
- We are seeking a motivated individual to join our growing team as an Entry-Level Product Support Specialist specializing in water chillers and glycol chillers. In this role, you will play a crucial pa...
- 12 Days Ago
Inbound Customer Support Specialist
- Foundever
-
Newport, TN
FULL_TIME
- Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbou...
- 1 Month Ago
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0 Web Customer Support Specialist jobs found in Knoxville, TN area
Referral Bonus Available Inbound Customer Support Specialist
- Foundever
-
White Pine, TN
- THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 $15 - $...
- 4/22/2024 12:00:00 AM
Paid Training Intuit Customer Support Specialist (No Cold Calling)
- Foundever
-
Kodak, TN
- THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 $15 - $...
- 4/22/2024 12:00:00 AM
Paid Training Customer Support Specialist (Inbound Calls Only)
- Foundever
-
Blaine, TN
- THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 $15 - $...
- 4/22/2024 12:00:00 AM
Referral Bonus Available Customer Support Specialist (No Outbound Calls)
- Foundever
-
Jefferson City, TN
- THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 $15 - $...
- 4/22/2024 12:00:00 AM
Referral Bonus Available Intuit Customer Support Specialist (No Cold Calling)
- Foundever
-
Jefferson City, TN
- THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 $15 - $...
- 4/22/2024 12:00:00 AM
Referral Bonus Available Customer Support Specialist (Inbound Calls Only)
- Foundever
-
Rutledge, TN
- THIS IS AN ON-SITE POSITION AND YOU MUST LIVE WITHIN 50 MILES OF 2181 W ANDREW JOHNSON HWY. MORRISTOWN, TN 37814 $15 - $...
- 4/22/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Tovala
-
Powell, TN
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Oak Ridge, TN
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/20/2024 12:00:00 AM
About Knoxville, Tennessee
Knoxville is a city in the U.S. state of Tennessee, and the county seat of Knox County. The city had an estimated population of 186,239 in 2016 and a population of 178,874 as of the 2010 census, making it the state's third largest city after Nashville and Memphis. Knoxville is the principal city of the Knoxville Metropolitan Statistical Area, which, in 2016, was 868,546, up 0.9 percent, or 7,377 people, from to 2015. The KMSA is, in turn, the central component of the Knoxville-Sevierville-La Follette Combined Statistical Area, which, in 2013, had a population of 1,096,961.
First settled in 178...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$48,084 to $67,594
Knoxville, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
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