Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
We get it. You have options when it comes to finding a new career. When you put on a Mosquito Joe uniform, you become part of the family a group of people committed to excellent customer service and enthusiastic about making the outdoors a place that’s fun for everyone.
No experience is needed. We’ll train you so you can have a great career as a customer support Specialist.
This job is college student friendly!
The duration of a mosquito season varies by location. This allows you to maximize your work / life balance and spend time on other passions.
We’re not a standard, run-of-the-mill pest control company. We have it so much better. We only treat outdoor pests like mosquitoes, ticks, and fleas no crawl spaces, no attics, and no scary sheds to deal with.
This truly is one of the best customer service jobs on the planet and if you’re ready to be the first point of contact for customers looking to regain control of their outdoors then you come to the right place.
Your Mission if You Choose to Accept It - Responsibilities as a Customer Support Specialist
First Point of Contact Yep, you are the first point of contact in the war on mosquitoes and other pesky insects that can ruin outdoor fun.
Handle customer calls / correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis.
Doing It with Style As the first point of contact for the Mosquito Joe brand, you bring professionalism by following our Mosquito Joe process.
In addition, you go above and beyond to deliver an unforgettable customer service experience.
Communicating with the Local Office and Field Technicians Communicates with branch personnel to resolve service and scheduling issues.
Close communication with the field technicians to making sure they have the right supplies to service customers.
Brand Ambassador - Manage brand reputation through direct dealings with customers either by phone or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.
This Customer Support Job is For You If
To Succeed in this Role as a Customer Support Specialist
Job Requirements
There are a few minimum requirements for our Customer Support Specialist..
Benefits & Pay
The pay range for this position is $13.00 to $18.00 and depends on whether you have prior experience in this or other similar customer service positions.
What we have to offer :
We are looking to hire those who share our passion for fighting mosquitoes and other outdoor pests. If that is you, apply today to join the Mosquito Joe family.
If you meet the customer service requirements for the position, our system will schedule you for an interview immediately.
Last updated : 2024-04-05
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