Web Customer Support Specialist jobs in Minneapolis, MN

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Support Specialist
  • Red Hat Software
  • Mankato, MN OTHER
  • About the job

    The Red Hat Global Learning Services (GLS) team is looking for a Senior Customer Experience Associate to join us inBangalore, India. In this role, candidate will provide outstanding customer service and expertise as the first point ofcontact for external customers, partners, and internal support teams. Candidate will use his/her analytical skills andadaptable communication style to quickly identify problems and solve them accordingly. As a Senior Customer ExperienceAssociate, you will be part of a growing team that is responsible to maintain the online schedule of Red Hat Training andCertification exams, support students and partners on non-technical support queries around Red Hat's training offerings,and perform a variety of critical reporting tasks for our internal stakeholders and management.

    What you will do

    • Create and manage a web schedule of all training and certification offerings in Red Hat's learning managementsystem (LMS)
    • Create Promocodes and Training Units globally for customers and work closely with internal stakeholder toensure timely delivery
    • Ensure 100% accuracy of the offerings published on Redhat e-Commerce portal
    • Efficiently record, classify, and follow up on all requests using a web-based ticketing system
    • Conducting audits of all types of offerings created as well as customer queries of other team members
    • Excellent data analysis, reporting and presentation skills
    • Expertise in using tools such as MS Excel, Powerpoint, Google Slides, Google Spreadsheets, Open Office solutions
    • Communicate with other team members to escalate issues to resolution
    • Assess opportunities for application and process improvement and prepare reports to share with team members,management, and other parties
    • Document known issues and solutions and ensure adequate internal communication of problem resolutions,convey customer feedback to management
    • Interact effectively with internal and external partners and customers
    • Collaborate with key teams in support of customer issues and questions
    • Interact with customers to provide and process information in response to inquiries, concerns, and requestsabout offerings and orders

    What you will bring

    • Bachelor's degree
    • 5 years of customer-facing experience in a global customer support, operations, or business analyst role
    • Ability to work in shifts and outside normal Indian business hours
    • Excellent written and verbal communication skills in English
    • Data analysis and reporting experience
    • Ability, patience, and willingness to work with inexperienced or frustrated customers who may not be familiarwith our offerings or procedures
    • Solid organizational and problem-solving skills
    • Goal-oriented with the motivation to exceed expectations
    • Good time management skills with the ability to follow up on tasks
    • Ability to work on your own and thrive in a fast-paced environment
    • Experience with LMS is a plus

    #LI-TM1

  • 10 Days Ago

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Customer Support Specialist III
  • TEL Manufacturing and Engineering of America, Inc.
  • Chaska, MN FULL_TIME
  • Let’s search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you...
  • 11 Days Ago

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Customer Support Specialist
  • Ultimate Staffing Services
  • Lakeville, MN FULL_TIME
  • Job Description Job Responsibilities : Act as the primary point of contact for field service inquiries, promptly and professionally assisting via phone, email, live chat / text, and social media. Acqu...
  • 15 Days Ago

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Customer Service Support Specialist
  • MaxTech, Inc.
  • Hamel, MN FULL_TIME
  • Maxxon CorporationCustomer Service Support SpecialistBENEATH IT ALL, MAXXON DELIVERS.Maxxon Corporation is recognized as the pioneer and leader in multifamily and commercial floor technologies. Since ...
  • 16 Days Ago

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eCommerce Customer Support Specialist
  • Innovative Office Solutions LLC
  • Burnsville, MN FULL_TIME
  • Job Title: E-Commerce Customer Support SpecialistDepartment: SIM Supply Status: Full Time/ Non – Exempt Reports To: Director of Customer ExperienceLocation: Burnsville, MN The E-Commerce Customer Supp...
  • 16 Days Ago

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Remote Customer Support Specialist
  • J.K.K.Nattraja Educational Institutions
  • Minneapolis, MN FULL_TIME
  • The Customer Support Specialist plays a key role within our fast-paced Customer & Sales Support Team. This position provides a high level of support to customers, sales managers, and territory partner...
  • 4 Days Ago

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0 Web Customer Support Specialist jobs found in Minneapolis, MN area

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Customer Support Specialist
  • Great Day Improvements: A Family of Brands
  • Minneapolis, MN
  • Overview: Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will wo...
  • 3/19/2024 12:00:00 AM

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Durable Medical Equipment Customer Support Specialist
  • Fairview Health Services
  • Saint Paul, MN
  • Overview: On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal indepe...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Saint Paul, MN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Saint Paul, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/19/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Saint Paul, MN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Hopkins, MN
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/17/2024 12:00:00 AM

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Customer Support Specialist (Remote)
  • HomeValet, Inc
  • Minneapolis, MN
  • **Customer Support Specialist (Remote)** * Minneapolis, MN, USA * Employees can work remotely * Full-time **Company Desc...
  • 3/16/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Hopkins, MN
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/16/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$55,691 to $78,288
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

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