Web Customer Support Specialist jobs in Parkersburg, WV

Summary: Responsible for professionally greeting clients and ensuring an orderly and efficient check-in process. Responsible for acquiring financial and insurance information from client or guardian and performing data entry of information into electronic health records. Responsible for providing administrative support services to achieve the goals of Medical Services. Provides basic clerical support in the form of answering phone calls, rescheduling clients and directing visitors. Responsible for creating and maintaining telehealth connections between clients and providers.  

Essential Duties and Responsibilities: 

• Coordinates and schedules provider calendars across counties. 
• Answers phones, emails and other forms of communication to schedule appointments for clients and assist in getting needs met.   
• Communicates with outside agencies regarding the provision or scheduling of services, including requesting records to ensure continuity of care. 
• Enters and updates electronic health records. 
• Verifies client insurance prior to appointments and enters funding sources following company procedures as required.  
• Collects payments from clients, provides proper receipts and secures the funds when needed. 
• Provides administrative clerical support to Medical Services including assistance with maintaining active caseloads, sending correspondence about services and communicating related to the nursing ticket system.  
• Greets individuals, determines the nature of their visit and notifies appropriate staff of their arrival. 
• Maintains a level of attendance in accordance with the agency attendance policy. 
• Complies with federal and state laws and company policies, procedures and regulations. 

• Maintains training compliance as required by Westbrook Health Services. 
• Demonstrates knowledge of and supports agency mission, vision and values, policies and procedures, and standards of conduct. 
• Cross trains to provide back-up for vitals and centralized scheduling if required.