Web Customer Support Specialist jobs in Pine Bluff, AR

ASP Web Solutions, LLC is looking for a Technical Writer to join our team in Pine Bluff Arkansas. This person will be responsible for creating and designing technical documents such as manuals, reports, brochures, or articles.

The ideal candidate is an excellent writer. He/she is able to convey technical concepts in simple, clear instructions with detailed images such as charts or diagrams. He/she will be intimately familiar with the product features and functionalities. 

Responsibilities: 

• Document – Create documentation, guidelines, and instructions for the technical program or software. Understand the audience intended for the material and the requirements of the project.  
• Collaborate and review – Collaborate with team members such as software or hardware engineers to understand any specific process needed. Work with graphic designers to create illustrations, graphs, visual aids or charts to assist the user in understanding the product.  Receive feedback on documents and make changes as needed or suggested by other users.  

Requirements:

• Bachelor's degree with emphasis in writing/editing and/or three year's experience in writing/editing or complex administrative type tasks
• In lieu of a bachelor's degree, Technical Writer shall possess 10 years of experience as a Technical Writer.
• Advanced computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Knowledge Sharing Network (KSN) administration and document management
• Excellent communication skills and strong attention to detail and proficiency in MS Office, and ability to write in explanatory and procedural styles for multiple audiences.
• Proven experience working independently, setting tasks and timelines and meeting those goals

Must be able to pass applicable background investigation. 
Benefits: 

• Two Week Vacation
• Paid Medical/Dental/Vision
• 401k Matching
• Eleven (11) Paid Federal Holidays