Web Customer Support Specialist jobs in Pueblo, CO

TeamBuilders is a community-based behavioral health organization with a vision to provide unconditional care to adults, children and families. TeamBuilders’ commitment also translates to its employees and their families. TeamBuilders truly promotes work-life balance and creativity. TeamBuilders encourages employees to pursue their passions, participate in educational opportunities, and enjoy the work they do. TeamBuilders offers supervision and training opportunities to all its staff. TeamBuilders also sets high expectations for achieving excellence in service to the community. The pursuit of excellence is fundamental to employee success and growth within the organization.

The Family Services Specialist (FSS) is accountable to the Program Coordinator/Manager/Director and receives clinical supervision from the Clinical Coordinator/Supervisor/Director. The FSS must work in collaboration with all staff and treatment team members including families. The FSS is responsible for working in partnership with families to conduct intake, assessment, triage, safety planning, care coordination, in-home and community-based therapeutic activities, and plan of care development/monitoring in the Family Services Program.

• Forms a helping partnership with families and collateral practitioners including educational professionals to accomplish service goals and objectives.
• Sets and maintains boundaries in order to assure the safety and protection of the family members, and to maintain a professional helping role.
• Maintains flexibility in work schedule, to include working non-traditional hours, to meet family's lifestyle and needs, and being available 24/7 for crisis intervention services.
• Responsible for initiation, completion, and updates or maintenance of client documentation in accordance with agency and state/federal applicable standards.
• Works with direct supervisor, clinical supervisor, and treatment team to develop and update Plans of Care to address family needs in targeted life domains as per assessment results.  
• Ensures that the person-centered Plan of Care includes specific objectives, support services, and interventions for therapy, case management services, safety of all family members, skills development for children and parents, and family relationship enhancement.
• Responsible for engaging families and conducting in-home therapeutic skills development activities with children, parents, and other family members as identified in the Plan of Care.  
• Recognizes and utilizes "teachable moments" and modeling in helping families during their normal routine.
• Responsible for resource linkage to appropriate services offered by TeamBuilders or collateral service providers and monitoring of such services.
• Documents results of home- and community-based visits and case work, client progress towards goals and objectives, discharge planning, re-assessment of needs, quality and timeliness of interventions, and outcomes. 
• Coordinates, conducts, and documents monthly team meetings to review family progress and need.  
• Participates in clinical seminars, supervision, CQI meetings, and trainings as assigned.
• Perform other job-related duties as assigned.

• Must be a minimum of 21 years of age or older.
• Must be bilingual in Spanish and English languages.
• Bachelor’s degree in a human services related field plus 1 year of experience working with SED children; or,
• Associate degree in a human services related field plus 2 years of experience working with SED children; or,
• High School Diploma or General Education Development plus 3 years of experience working with SED children.
• Obtained a Criminal Records Clearance (local, state, and FBI).
• Maintains certifications in First Aid and CPR.
• Demonstrated ability to consistently establish positive relationships, and to work effectively and cooperatively with clients, families, colleagues, staff, and community members.
• Has a thorough knowledge and use of community resources. 
• Must be computer literate in order to effectively maintain compliance with state and federal standards and requirements for use of computerized client assessments, data systems, etc.
• Must also have and maintain a clean driving record and active auto insurance coverage.

TeamBuilders is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.