Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
!!Please note that the position requires residency in the Flushing, Bayside, or Little Neck area. We regret that candidates residing outside of this region will not be considered.!!
Position Overview:
As an Online Customer Engagement Specialist, you will be at the forefront of our digital interactions, responsible for ensuring positive and engaging experiences for our online community. Your main focus will involve actively engaging with customers on social media platforms, responding to comments and messages, and providing timely assistance to address their needs and inquiries. Additionally, you will play a key role in managing website messages to enhance the overall online customer service experience.
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Qualifications:
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 – 40 per week
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Ability to Relocate:
Work Location: In person
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0 Web Customer Support Specialist jobs found in Queens Village, NY area