Web Customer Support Specialist jobs in Richland, WA

Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Digital Support Specialist
  • GESA CREDIT UNION
  • Richland, WA OTHER
  • Job Details

    Level:    Experienced
    Job Location:    South Richland HQ - Richland, WA
    Position Type:    Full Time - Hourly
    Education Level:    High School
    Salary Range:    $20.24 - $30.36 Hourly

    Description

    Take a leap and join our team!

    At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

    Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

    Get to know us: About - Gesa Credit Union

     

    Role Summary:

     The Digital Support Specialist provides outstanding service to members via multiple inbound and outbound channels (phone, email, and chat). This position sees the value in using technology for both the internal and external member experience. The Digital Support Specialist must have strong communication skills with the ability to serve as second level support to online channels, internal communication channels (email and service desk) and peers.

     

    What You Will Be Doing:

    1. Supports member facing technology including but not limited to: Internet Banking, Mobile Banking, Bill Payment, P2P, FastCash, SMS and chat AI for unsecure and secure chats or IVR interactions for consumer accounts.
    2. Possesses a core understanding of financial literacy and is able to discuss with members and team members.
    3. Seeks to deepen member relationship by delivering solutions to service members’ needs. Offers additional credit union products, promotions, and services to members and promotes digital channels.
    4. Provides an exceptional member experience via secure and unsecure email and chat channels.
    5. Provides second level support via phone queues for various credit union departments. Acts as a liaison between internal departments to solve cross-functional tasks that affect the member experience.  
    6. Makes outbound calls/emails to existing members to retain and deepen relationships.
    7. Meets/exceeds department service level agreement expectations and individual KPIs.
    8. Assists with online account enrollments, complex bill pay inquiries, and makes updates to access or permissions on behalf of the member.  
    9. Researches and resolves problems independently or with moderate guidance from the Lead Digital Support Specialist or Digital Relationship Manager.
    10. Takes ownership of member concerns and provides prompt follow-up/resolution with a sense of urgency. 
    11. Demonstrates an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
    12. Pulls and analyzes data to uncover member and team member needs. Identifies red flags in data and completes tracking and reporting of daily activities.   
    13. Works closely with IT, member experience groups and leadership on a broad variety of projects, serving as project subject matter expert and ensuring timelines are met.
    14. Performs other duties as assigned.

    Qualifications


    What You Will Need:

    1. Minimum of a high school diploma; some college course work preferred; degree highly desirable.
    2. 2 years in a Credit Union or Financial institution.
    3. Proven expert level knowledge of digital platform.
    4. Solid understanding of current technology, browsers, and devices.
    5. Some travel may be required to complete training or fulfill duties.
    6. Courtesy, tact, and subtlety with current and potential members, peers, and staff.
    7. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.

     

    Our Team Member Value Proposition

    In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

    • Competitive Pay
    • Medical, Dental, Vision, and Life Insurance
    • 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
    • 401(k) Match
    • Incentive Program
    • Tuition Assistance and Student Loan Repayment
    • Commuter Benefits
    • Paid Time Off to Volunteer in the Community
    • Product discounts
    • Engaging Work Environment
    • Rewards and Recognition Programs

     

     

    Salary Range:

    $20.24-$30.36

     

     

    Get wise to what’s possible with a career at Gesa. Join us!

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

    Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

    Selected candidate(s) must be able to pass a pre-employment credit/background check.

    Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

    Equal Employment Opportunity (gesa.com)

  • 14 Days Ago

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ORP Support Specialist (PR0135)
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian se...
  • 15 Days Ago

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Office Administrative Support Specialist
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian se...
  • 16 Days Ago

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ORP Readiness Support Specialist
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challengi...
  • Just Posted

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Paralegal Support Specialist
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challengi...
  • Just Posted

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HR Support Specialist
  • ProSidian Consulting, LLC
  • Richland, WA FULL_TIME
  • Company DescriptionProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian se...
  • Just Posted

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0 Web Customer Support Specialist jobs found in Richland, WA area

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Customer Support Specialist - Work From Home>
  • DataCamp
  • Richland, WA
  • [Customer Service / Remote] Anywhere in U.S. / Up to $70K per year / Flexible hours / Hardware budget - As a Customer Su...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Richland, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/19/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Richland, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Richland, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Kennewick, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/19/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Kennewick, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Topstep
  • Kennewick, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
  • 3/19/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Brandwatch
  • Richland, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Provide outs...
  • 3/17/2024 12:00:00 AM

Richland (/ˈrɪtʃlənd/) is a city in Benton County in the southeastern part of the State of Washington, at the confluence of the Yakima and the Columbia Rivers. As of the 2010 census, the city's population was 48,058. July 1, 2017, estimates from the Census Bureau put the city's population at 56,243. Along with the nearby cities of Pasco and Kennewick, Richland is one of the Tri-Cities, and is home to the Hanford nuclear site. Richland is located at 46°16′47″N 119°16′53″W / 46.27972°N 119.28139°W / 46.27972; -119.28139 (46.279657, -119.281377). According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$55,101 to $77,459
Richland, Washington area prices
were up 2.9% from a year ago

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