Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Requisition ID | 2024-10215 | # of Openings | 1 | Category | General and Administration | Location | US-CA-Loma Linda |
Do you have exceptional customer skills and consider yourself highly organized? If so, our Customer Service Specialist based out of our Loma Linda, CA office may be the role for you!
The Customer Service Specialist's primary objective role is to establish and build long-term rapport with ordering clients. You will monitor and guide their orders through the various operational processes, provide ongoing and timely communication updates for both internal and external customers, and proactively contact clients to resolve outstanding issues.
The pay for this position is $20.00 an hour. The hours will be Monday-Friday 8am-5pm
Customer Service Specialists come from all different backgrounds including customer service roles, sales support, clerical, secretary, administrative assistant, receptionist, call center, retail and more!
Requirements:
Who We Are:
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.
ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
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0 Web Customer Support Specialist jobs found in San Bernardino, CA area