Web Customer Support Specialist jobs in Santa Barbara, CA

Pacifica Graduate Institute is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, disability, pregnancy, medical condition, or covered veteran status.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can start employment with Pacifica. Failure to satisfactorily complete the background check may affect the application status of applicants.

If your qualifications meet our current needs, please send your resume to the email address listed below. Please indicate on the subject line the position you are applying. No faxes or phone calls, please.

Applicants for all Staff Positions please send a cover letter, resume, and three professional references to:
Pacifica Graduate Institute
Department of Human Resources
249 Lambert Road
Carpinteria, CA 93013
hr@pacifica.edu

Web Developer and Design Specialist

Summary

Under the general supervision of the Director of Marketing and the Associate Director of Marketing, the Web Developer and Design Specialist will perform functions critical for reaching departmental goals and will work closely with internal and external clients to plan, promote, and market Pacifica Graduate Institute. This position will conform to institutional policies and procedures and adhere to diverse, equitable, and inclusive practices.

Web Development Responsibilities:

• Develop and maintain WordPress websites using HTML, CSS, PHP, and JavaScript.
• Troubleshoot website issues, debug code, and test website functionality to ensure optimal performance and user experience.
• Collaborate with marketing team members to create visually appealing web content that accurately represents the institute’s brand and values.
• Work with content creators to update, edit, and maintain existing website content to ensure it meets current standards and is up to date.
• Optimize website speed, performance, and security through regular updates, plugin installations, and other necessary measures.
• Monitor website traffic, analytics, and user behavior to identify areas for improvement and make data-driven decisions about website updates.

Graphic Design Responsibilities:

• Create eye-catching visual elements, including images, graphics, and multimedia content, to enhance website aesthetics and engage users effectively.
• Design and produce marketing materials that align with the institute’s branding guidelines.
• Collaborate with the marketing team to develop and execute visual concepts for various digital campaigns, to help ensure consistency in design and messaging.
• Ensure that all graphic elements used on the website are optimized for web display and responsive across different devices.
• Stay updated on design trends and best practices to continually improve the visual appeal and user experience of the institute’s online presence.

Requirements:

• Bachelor’s degree in related field
• Minimum of 3 years of experience in web development, specifically with WordPress, HTML, CSS, PHP, and JavaScript.
• Strong understanding of responsive design principles and experience creating websites that provide a seamless user experience across various devices and platforms.
• Experience with the Bootstrap code framework.
• Proficiency in graphic design tools and software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), to create visually appealing web content and marketing materials.
• Experience with website editing and publishing, including working with content management systems (CMS).
• Excellent problem-solving skills and the ability to troubleshoot website issues efficiently and effectively.
• Strong communication and collaboration skills, with the ability to work well with marketing team members and other stakeholders in a team environment.
• Experience with search engine optimization (SEO) best practices and implementing these strategies on websites to improve search rankings.
• Familiarity with website analytics tools (e.g., Google Analytics) and the ability to interpret data to make informed decisions about website improvements.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in related field, or equivalent work experience, preferred.

SALARY RANGE:

$25-$27/hour

Preferred Skills:

• Experience with other CMS platforms in addition to WordPress.
• Experience with CRM systems such as Hubspot or Salesforce.
• Experience with A/B testing methodologies and tools to optimize web content and design based on user behavior and preferences.
• Basic copywriting skills to create engaging and effective web content, particularly for marketing materials.

What We Offer:

• Benefits package, including health insurance, retirement plan, and paid time off.
• Opportunity to work for a leading graduate institute in a dynamic and collaborative marketing department.
• Ongoing professional development opportunities, including training and educational resources to help you stay up to date with the latest industry trends and technologies.
• Access to a supportive and inclusive work environment that values diversity and encourages innovation.

If you are a skilled Web Developer with expertise in WordPress, a creative eye for design, and a passion for creating high-quality websites, we encourage you to apply for this position. As a Web Developer and Design Specialist, you will play a crucial role in developing and maintaining our WordPress websites while also contributing to the visual appeal and effectiveness of our online presence. Please submit your resume, portfolio, and a brief cover letter outlining your relevant experience and what you can bring to our team. We look forward to hearing from you!