Web Customer Support Specialist jobs in Somerset, NJ
Web Customer Support Specialist provides technical support and coordination with the help desk to solve user issues with websites and web interfaces. Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Being a Web Customer Support Specialist maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction. Typically requires a bachelor's degree or equivalent. Additionally, Web Customer Support Specialist typically reports to a supervisor or manager. The Web Customer Support Specialist occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Web Customer Support Specialist typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Web Customer Support Specialist jobs
Customer Support Specialist
- Telesearch Staffing
-
Arlington, NJ
FULL_TIME
-
As a Customer Success Account Specialist you will work closely with the Customer Success and Sales Teams and manage assigned customer duties, serving as the first line of contact, post-sales. Proficient in the suite of products, you will provide input on system enhancements and test new functionality, in addition to understanding and working with diverse customer requirements and processes. You will work closely with internal teams to resolve customer issues and participate in specific customer facing initiatives, such as pre-sales demos and product training. Additionally, you will be responsible for managing daily tasks and responding to customer requests/inquiries over the phone, via e-mail, or in person and provide solutions to concerns. This role will report to the Director of Customer Success.Duties:
- Support Customer Success Managers in delivering services to customers.
- Execute the setup and configuration of new customers and new services for existing customers with guidance from Customer Success Managers.
- Perform matching and data remediation on submitted customer files.
- Report data trends visible through the course of reviewing customer files or inquiries.
- Participate in customer meetings as required to provide support or gather information to setup products and services.
Qualifications:- High computer literacy and ability to learn new software.
- MS Office (Outlook, Word, Excel)
- Organization, prioritization, and time management skills
- Ability to meet deadlines and handle multiple projects
- Active listening and effective communication skills (verbal and written)
- Detail oriented
- Analytical and problem solving skills
- Customer service and relationship management skills
- Ability to work both independently and as part of a team
- Knowledge of Life Science and Pharmaceutical Industry
- Possess emotional intelligence to empathize with the customer, understand who the customer is, how they think, and translate that into customer requirements.
- 11 Days Ago
Service Specialist, Customer Support
- BEUMER Group
-
Somerset, NJ
FULL_TIME
- Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing ...
- 1 Month Ago
Technical Service Specialist, Customer Support
- BEUMER Group
-
Somerset, NJ
FULL_TIME
- Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing ...
- 9 Days Ago
Insurance Customer Support
- Oticon, Inc
-
Somerset, NJ
FULL_TIME
- Insurance Customer Support Department Oticon Medical Other Job Locations US-NJ-Somerset Job ID 2024-21152 Overview Our dynamic team is seeking an enthusiastic, friendly, and professional individual to...
- 11 Days Ago
Customer Support Associate
- At Home
-
Ledgewood, NJ
PART_TIME
- $15.13-16.90/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complet...
- 24 Days Ago
Customer Support Lead
- SEBCO
-
Bridgewater, NJ
FULL_TIME
- DescriptionClick here watch our video! Responsibilities:Visits Superintendent at locations to resolve any laundry room issuesManage Installation crews in the fieldCoordinate our outside contractors wh...
- 1 Month Ago
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0 Web Customer Support Specialist jobs found in Somerset, NJ area
Client Account Representative
- 7C Agency, Inc.
-
East Brunswick, NJ
- Job Description Job Description Client Account Representative 7C Agency is a promotional retail sales firm based in East...
- 4/23/2024 12:00:00 AM
Client Service Associate
- Mariner Wealth Advisors
-
New York, NY
- Overview: If you are looking to build your career with a firm that puts the client first, then Mariner is the right firm...
- 4/23/2024 12:00:00 AM
Client Service Associate
- Advisor Business Solutions
-
New York, NY
- Our client is a successful wealth management firm seeking an experienced Client Service Associate for their firm in New ...
- 4/22/2024 12:00:00 AM
Client Services Associate
- TransPerfect
-
New York, NY
- Who We Are Do you want to work for the global leader in the language services and technology industry? Are you intereste...
- 4/22/2024 12:00:00 AM
Client Service Associate
- Vestwell
-
New York, NY
- WHO ARE WE? There are over 30M small businesses in the United States, but only a tiny fraction of them have a workplace ...
- 4/21/2024 12:00:00 AM
Client Account Representative - Healthcare
- FAIR Health Inc
-
New York, NY
- Job Description Job Description About FAIR Health FAIR Health, Inc., a national, independent nonprofit organization, was...
- 4/20/2024 12:00:00 AM
Client Services Associate
- Premier Path Wealth Partners
-
Madison, NJ
- About the job The Client Service Associate (CSA) is a client-facing role responsible for maintaining, deepening, and enr...
- 4/19/2024 12:00:00 AM
Client Service Associate
- NFP
-
New York, NY
- Who We Are: Wealthspire Advisors is a New York City-based, independent registered investment Advisory firm with $20B in ...
- 4/19/2024 12:00:00 AM
About Somerset, New Jersey
Somerset is an unincorporated community and census-designated place (CDP) located within Franklin Township, in Somerset County, New Jersey, United States. As of the 2010 United States Census, the CDP's population was 22,083.
Somerset housed one of the first Marconi Wireless Stations in the United States.
According to the United States Census Bureau, the CDP had a total area of 6.444 square miles (16.692 km2), including 6.327 square miles (16.388 km2) of land and 0.117 square miles (0.304 km2) of water (1.82%)....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Customer Support Specialist jobs
$58,938 to $82,853
Somerset, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Web Customer Support Specialist do?
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