Web Customer Support Specialist jobs in Stockton, CA

We are seeking a reliable and enthusiastic Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. The successful candidate will have excellent communication skills, a customer-focused mindset, and the ability to problem solve in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries and provide product information and assistance
• Handle customer complaints and resolve issues in a timely and professional manner
• Provide technical support, troubleshooting, and issue resolution for customers
• Assist with order processing, tracking, and inventory management
• Collaborate with internal teams to improve customer experience and resolve issues
• Maintain accurate and detailed customer records in our CRM system
• Identify and report patterns or trends in customer complaints or issues

Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in using CRM systems and other customer support tools
• High attention to detail and accuracy in data entry