Web Customer Support Specialist jobs in Syracuse, NY

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for 26 counties of NYS.

What: Hiring a new team member to help create and maintain user accounts and information for the thousands of people who use our services, while delivering excellent support.

Why: This Administrative and Customer Support Services role supports one of the largest and most multi-faceted health information exchanges in the country. This team is the "face of the company" for many of our participants. You will be creating and addressing service tickets, creating new accounts and maintaining accurate user data, fielding emails and some phone calls, answering user questions, and ultimately making sure that all the details are organized and in the right place.

If you’ve worked as a Patient Service Representative, Medical Billing Specialist, Medical Receptionist, Administrative Assistant, or similar role, you may be a perfect fit!

We're looking for someone who enjoys working with technology, believes in maintaining high standards of performance, and understands the importance of collaborating with a diverse team. Most importantly, the right candidate will be excited to join a performance-oriented culture where your contributions are valued and make a real difference in our community.

You’re a great fit for us if you’re good at…

• Methodical, detail-oriented tasks
• Being flexible and adaptable to shifting priorities
• Following procedures carefully
• Helping someone get to the root of a problem

Competencies & Experience

• 2-year or higher degree in a communication, business, information technology, or similar field strongly preferred
• 2 years professional customer service experience required
• Professional experience in a Medical/Technical organization a strong plus
• Experience using a CRM system a strong plus
• Excellent written and verbal communication skills
• Strong problem-solving ability
• Top-notch technical skills, including ability to independently navigate computer systems and applications
• Proven ability to follow procedures
• Ability to work under pressure, meet deadlines and ensure accuracy

We’re a great fit for you if you’re looking for…

• A high-performance, high-energy, collaborative environment. One of the best things about working here is our team. They’re smart, supportive, passionate, and among the best in the business.
• A dynamic industry. Health information exchange has exciting opportunities on the horizon as the healthcare industry evolves, both within our 26-county region and on the national stage.
• Strong benefits. We cover the cost of medical insurance for employees along with a full suite of benefits, including 401k matching, generous vacation/holiday time, unlimited sick time, and a lot more.
• Work that makes a difference in your community. We’re proud to make an impact in the healthcare industry on a large scale and improving health outcomes for individual patients.

We like to say that we’re “casually competent” – we’re not pretentious, but we know our stuff. Our people are talented, our culture is vibrant, and our work is at the top of its class. Even better, our customers genuinely like working with us, and we’ve seen firsthand how what we do has made a positive impact on our community.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Weekly day range:

• Monday to Friday

Application Question(s):

• Will you, now or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
• If you do not already live within 1 hour of Syracuse, NY, do you currently have plans to relocate to the area?

Work Location: Multiple locations