Web Systems Director jobs in Kansas City, MO

Web Systems Director directs and oversees all aspects of Web systems (intranet and extranet) including design, release, and maintenance. Requires a bachelor's degree. Being a Web Systems Director typically reports to top management. The Web Systems Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Web Systems Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director - Product Support
  • Veeva Systems
  • Kansas, MO FULL_TIME
  • Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.


    At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.


    As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.


    Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.


    The Role


    The Director of Product Support is responsible for support of Veeva’s Development Cloud Applications.  The development cloud brings together applications for clinical, quality, regulatory, and safety to help organizations drive end-to-end business processes.  This is one of the fastest-growing areas at Veeva.  The director will manage leaders and support engineers across the US in a remote environment.  They will collaborate closely with peers in the US, Europe, and Asia to ensure a cohesive customer experience.  This role reports to the VP of Global Customer Support.

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    What You’ll Do
    • Provide leadership and strategic direction to the Vault application support teams including overseeing the hiring, onboarding, and day-to-day operations
    • Collaborate with Veeva’s product leaders to represent the voice of the customer from a support perspective
    • Scale the vault application support team across multiple products with customer success as the primary goal
    • Develop detailed product knowledge to effectively identify and manage escalations and collaborate with product on process improvements.
    • Work closely with regional support leaders across North America, Europe, and Asia to ensure consistent and high-quality support globally
    • Mentor, coach, and grow engineers and managers on the Vault Application support team
    • Identify and lead process improvement initiatives across the team and broader support
    • Utilize Zendesk and reporting to manage ticket support efficiently and drive continuous improvement in support processes.
    • Ensure support KPIs are met


    Requirements
    • Minimum 7 years experience in Application Support
    • Minimum 5 years experience building and managing high-performing teams.
    • 3 years of ticketing system experience (Zendesk, ServiceNow, JSM, etc.)
    • Strong customer service experience and ability to handle escalations.
    • Excellent communicator with a creative mindset
    • Experience supporting multiple products.
    • Strategic thinker with an operational mindset
    • Ability to travel 5-10%
    • Understanding of general SaaS architecture and products


    Nice to Have
    • Experience in the life sciences or other heavily regulated industry
    • A technical background and knowledge in Java, SQL, HTML, XML, JSON, SOAP, REST API
    • SaaS Support experience


    Perks & Benefits
    • Medical, dental, vision, and basic life insurance
    • Flexible PTO and company paid holidays
    • Retirement programs
    • 1% charitable giving program


    Compensation
    • Base pay: $115,000 - $225,000
    • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.


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    #LI-Remote


    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.


    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

  • 2 Months Ago

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Sales Director
  • Oakwood Systems Group Inc.
  • Kansas, MO FULL_TIME
  • We are a Microsoft Solutions Partner with Data & AI, Digital & App Innovation, Infrastructure and Modern Work designations. We have won numerous awards throughout our history, including Microsoft’s co...
  • 2 Days Ago

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Enterprise Sales Director
  • Oakwood Systems Group Inc.
  • Kansas, MO FULL_TIME
  • We are a Microsoft Solutions Partner with Data & AI, Digital & App Innovation, Infrastructure and Modern Work designations. We have won numerous awards throughout our history, including Microsoft’s co...
  • 1 Day Ago

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Associate Director Special Education
  • KVC Health Systems
  • Kansas, MO FULL_TIME
  • The Associate Director of Education provides comprehensive supervision and support to our program staff, assisting them in developing professional skills and problem-solving guidance. The Associate Di...
  • 3 Days Ago

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Associate Director of Operations
  • KVC Health Systems
  • Kansas, MO FULL_TIME
  • All employees must be at least 21 years of age. Education: Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or social services related field required. Li...
  • 8 Days Ago

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Assistant Director of Nursing - Behavioral Health
  • Advanced Recovery Systems
  • Raytown, MO FULL_TIME
  • Overview Looking for a dynamic and compassionate Assistant Director of Nursing- RN to join our team in Raytown! Sign-on Bonus Available| Out of State RN License- No Worries, We Reimburse! Are you look...
  • 2 Months Ago

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0 Web Systems Director jobs found in Kansas City, MO area

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Sr. Network Infrastructure Engineer (SD-WAN, CCIE, CCNP Required ) --- Remote and Onsite Once a week ---- LOCALS ONLY ---- NO THIRD PARTIES PLS
  • Zillion Technologies, Inc.
  • Kansas City, MO
  • NO THIRD PARTIES CALLS PLS THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship ar...
  • 3/19/2024 12:00:00 AM

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Senior Director IT Engineer Infrastructure (Database Architecture & Design) Remote
  • Kaiser Permanente
  • Kansas City, MO
  • Description - Must reside in a state Kaiser Permanente does business (WA, OR, CA, CO, GA, HI, MD, VA, DC) or be willing ...
  • 3/16/2024 12:00:00 AM

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Sr. Network Infrastructure Engineer (SD-WAN, CCIE, CCNP Required ) --- Remote and Onsite Once a week ---- LOCALS ONLY ---- NO THIRD PARTIES PLS
  • Zillion Technologies, Inc.
  • Kansas City, MO
  • NO THIRD PARTIES CALLS PLS THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship ar...
  • 3/16/2024 12:00:00 AM

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Science & Technology Lead
  • Beshenich Muir & Associates
  • Kansas City, KS
  • Job Description Job Description Job Summary The Mission Command Battle Lab (MCBL) is the U.S. Army Futures Command’s (AF...
  • 3/16/2024 12:00:00 AM

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Data Center Site Manager
  • Edged
  • Kansas City, MO
  • The Data Center Site Manager will be a vital member of the leadership team of the North American division of Edged Data ...
  • 3/15/2024 12:00:00 AM

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ILS System Administrator
  • KANSAS CITY PUBLIC LIBRARY
  • Kansas City, MO
  • Job Type Full-time Description The Kansas City Public Library is looking for an ILS System Administrator. The ILS System...
  • 3/15/2024 12:00:00 AM

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Senior Director IT Engineer Infrastructure (Database Architecture & Design) Remote
  • Careerbuilder
  • Kansas City, MO
  • ? Description - Must reside in a state Kaiser Permanente does business (WA, OR, CA, CO, GA, HI, MD, VA, DC) or be willin...
  • 3/15/2024 12:00:00 AM

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Board Certified Behavior Analyst (BCBA)
  • Sherwood Autism Center
  • Kansas City, MO
  • Board Certified Behavioral Analyst (BCBA) FLSA Classification: Exempt Reports to: Executive Director SUMMARY: Do you wan...
  • 3/15/2024 12:00:00 AM

Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in 2017, making it the 37th most-populous city in the United States. It is the central city of the Kansas City metropolitan area, which straddles the Kansas–Missouri state line. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Web Systems Director jobs
$169,590 to $222,000
Kansas City, Missouri area prices
were up 1.7% from a year ago

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