Farouk is seeking an experienced and dynamic
Web/E-Commerce Manager to lead our online retail initiatives. As a key member of Farouk IT team, you will be responsible for driving our e-commerce strategy, optimizing user experiences, and leveraging the power of Salesforce Commerce Cloud & Salesforce Marketing Cloud.
If you thrive in a fast-paced environment and have a passion for digital commerce, we encourage you to apply!
Responsibilities:
E-Commerce Strategy and Planning:
- Develop and execute a comprehensive e-commerce strategy aligned with business goals.
- Collaborate with cross-functional teams to define product offerings, pricing, and promotional strategies.
- Monitor industry trends and competitor activities to stay ahead of the curve.
Salesforce Commerce Cloud Management:
- Oversee the SFCC platform, managing website operations and optimizing online sales channels.
- Utilize SFCC tools and software to analyze data and enhance the customer experience.
- Configure and customize SFCC Business Manager to optimize site functionality.
- Ensure seamless integration with other systems (e.g., CRM, inventory management).
SFMC Integration:
- Configure and manage SFMC for email campaigns, automation, and customer journeys.
- Ensure data hygiene, segmentation, and personalized marketing.
User Experience Optimization:
- Continuously enhance the online shopping experience for customers.
- Collaborate with UX/UI designers to improve site navigation, product discovery, and checkout processes.
- Implement A/B testing and analyze user behavior to drive conversion rate improvements.
Product Catalog Management:
- Oversee product catalog setup, including categorization, attributes, and pricing.
- Ensure accurate and up-to-date product information across the website.
Digital Marketing Integration:
- Work closely with the marketing team to align e-commerce efforts with digital campaigns.
- Implement SEO best practices, manage paid search campaigns, and optimize product listings.
SAP Integration:
- Leverage Integration Team to enhance data flow between E-Commerce & Other systems.
- Ensure real-time synchronization of inventory, pricing, and customer data.
- Collaborate with SAP Team to troubleshoot any integration issues.
Analytics and Reporting:
- Utilize web analytics tools (e.g., Google Analytics) to track performance metrics.
- Generate regular reports on key e-commerce KPIs (conversion rate, average order value, etc.).
- Identify areas for improvement and recommend actionable insights.
Team Leadership and Collaboration:
- Manage a team of e-commerce professionals, including Web developers, content Administrator, and Web Designers.
- Foster a collaborative environment and encourage innovation.
Qualifications:
- Bachelor’s degree in business, Marketing, or related field.
- Proven experience as an E-commerce Manager, specifically with expertise in SFCC and SFMC.
- Familiarity with website design, functionality, product selection, pricing, and digital marketing.
- Strong understanding of digital marketing principles and user-centered design.
- Excellent communication and leadership skills.
Additional Information:
- Location: Houston, TX
- Compensation: Competitive salary and benefits package
- Full-time onsite position
Why Join Farouk Systems?
- Be part of a thriving Haircare industry.
- Shape transformative E-commerce strategies.
- Work with passionate professionals committed to excellence.
If you are a strategic thinker, customer-centric, and passionate about driving online sales, we invite you to join our team. Let's shape the future of Farouk’s digital storefront together! 🛒🌟