POSITION SUMMARY
The Program Administrator oversees programs, services, and House Managers for designated residential group homes. The Program Administrator fosters a team approach between staff to ensure that clients live and work in a positive and nurturing environment while treating clients with dignity and respect to facilitate all activities of daily living in a community environment. Responsibilities include direct supervision of House Managers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervises House Managers.
- 24-hour on call responsibilities rotated between Program Administrators.
- Conducts routine and timely staff performance evaluations for House Managers and counsel staff when necessary to effect change. Responsible to follow-up with documented employee improvement plans when necessary.
- Orients newly hired staff to policy and procedures, the homes, and to the clients' specific support needs.
- Develops and implements the Personal Support Plans for each client in accordance with the Personal Support Plan manual.
- Train and support House Managers to ensure goals and objectives are met.
- Utilizes approved data management system for incident reports and communication. Monitors and follows up as needed.
- Ensures all quarterly reports are submitted accurately and timely.
- Keeps the team informed of program activities, client needs, and potential staff training needs.
- Assists clients when necessary.
- Communicates any updates to guardians.
- Actively seeks out community connections and facilitate regular community engagement.
- Responsible for client finances and spend-downs.
- Maintains client file in group homes and main client file in Center in conjunction with House Manager.
- Makes sure schedules are in accordance with approved budgeted hours.
- Reviews and approves timecards for accuracy.
- Completes review of monthly financial reports.
- Conducts monthly audit of each home.
- Takes proactive approach to prevent unsafe acts and keep clients and staff as safe as possible from potential harm.
- This position is responsible for overall direction, coordination, and evaluation of employees as outlined by the organization's policies and applicable laws.
EDUCATION / EXPERIENCE / SKILLS
- Bachelor's degree from accredited four-year college or university or four years of related experience and training or equivalent combination of education and experience.
- At least one year of experience working with developmentally disabled persons required.
- Minimum of one year of experience in a leadership or supervisory role preferred.
- Ability to problem solve when issues arise.
- Ability to read and interpret documents such as procedures, protocols, and other reports pertaining to client care.
- Ability to write routine reports and other correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to add, subtract, multiply, and divide in various units of measure, using whole numbers, common fractions, and decimals. Ability to compute a rate, ratio, or a percentage, and to draw and interpret graphs.
- Reasoning ability to apply common sense understanding to carry out detailed written and/or oral instructions and deal with problems involving concrete variables in standardized situations.
- Ability to comfortably utilize computer software such as Word, Excel, iCare Manager, and e-mail.
- Possession of valid Driver's License with acceptable driving record.
- Proof of auto liability insurance in accordance with Montana law, and insurability with The Arc as insurer of record.
PHYSICAL DEMANDS
- Perform two-person client transfers which may be more than 100 pounds
- Frequent rotation of standing, walking, and sitting to perform duties.
- Ability to communicate by talking and hearing.
- Ability to visualize reading materials, colors of items, appropriate depth perception, and ability to adjust visual focus.
Equal Employment Opportunity:
The Arc Western Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.